This post was last updated on September 6th, 2019 at 11:33 am
Today I shall be writing on all the major qsat decoders hardware problems. It is worthy of note that most Chinese manufacturers alway produce to maximize their profit and minimize their costs. For example, the first batch of the qsat series produced for Africa market(Am talking about qsat q11g) happens to be the best overall as it is the most flexible, most durable and most compatible of the series. E.g, it supports all internet protocols, supports standard rs232 cable, built with metal body e.t.c.
Qsat later moves to q13g for one major reason, to reduce their production cost and maximize their profit. Qsat q13g maintained the same software quality of q11g, but it lost some physical features. for example, it has a plastic design and it is smaller than its predecessor. The significant drop in hardware quality on qsat actually started with the release of q11g+ and q13g+. These series are so fragile that merely upgrading software on q11g+ or q13g+ can cause the decoder to die.
Especially relevant: How to fix BlueScreen/Download From TS Problems On Speed HD & Qsat
Note: For the fact that am saying some qsat are prone to hardware defects does not mean that once you buy a qsat, you must have a hardware problem. On the contrary, you can use a qsat decoder for years without issues. I Am writing these for all and sundry to be careful.
Don’t Miss: How to Fix the red light syndrome on alphabox decoders
Table of Contents
List of 5 Common Qsat Decoders Hardware Problems
Qsat products are effective and cheap. So we shouldn’t be down if we pay the price of a few defective products among many good ones. Instead, we should all accept it in good faith and pray they up their game and produce more durable decoders. I am yet to have any major complaints about nusky and cobox though.
The decoder hardware refers to the physical parts or components of a satellite decoder. such as the tuner, the USB port, the power cable, the remote control, the logic board/panel, the buttons and so on. All hardware components of the receiver can be touched.
Read Also: How to Troubleshoot any Hardware Problems With any Satellite Decoder/Receiver
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Qsat fails to boot up, LED only Display “LOAD” no display on the TV whatsoever
This problem is caused by an integrated circuit(IC) called “crystal oscillator”. You can only see this when you open your qsat receiver. To be honest, this problem is the worst hardware problem of qsat, speed HD, nusky or cobox decoder because it is the most difficult to fix. In fact, if you can’t get the replacement IC, your qsat is gone for good. In a nutshell, to fix a qsat that is stuck on the loading screen, you must replace the crystal oscillator IC. You can learn more here
QSAT SERIES PRONE TO CRYSTAL OSCILLATOR PROBLEM
The most affected qsat series are:
- Qsat q11g+,
- The qsat q13g+ and
- q23g, Q28G, Q26G, Q19G.
However, this can happen to any qsat decoder including speed HD s1 just that the risk is higher in the aforementioned series.
Preventive Measures & Solutions to Qsat’s CRYSTAL OSCILLATOR Problem
As mentioned above, the best solution is a replacement of the faulty IC. As for the prevention; i will advise you to avoid leaving unused external devices connected to your qsat. for instance, don’t leave your loaded USB flash drive connected to it, don’t leave your external harddisk connected into it, Lastly, don’t leave your 3g modem and sim card inside your qsat simultaneously.
Furthermore, if available, plug your qsat into a UPS or step-down transformer, don’t use your qsat directly with the main power socket. Another prevention is to use surge protection. don’t knock your qsat around I mean prevent it from falling at all let alone from a raised platforms.
Once you observe all of these, you may not experience this problem for years unless the problem is a defect from the factory.
The Satellite Signal Suddenly Disappears on your Qsat
Before you jump into conclusion on this, please make sure you have removed your DiSEqC switch and you have connected your coaxial cable directly yo your qsat decoder. to no avail.
Secondly, make sure you have checked that your dish is well-positioned and your LNBF is still functional. Finally, make sure you test another decoder with your dish and make sure there is signal quality and signal strength on that other decoder before you can conclude that your own qsat is having a hardware fault.
Once you have done this and you still can’t get a signal on your qsat, it means your Qsat’t Tuner “LNB in” port is damage.
Causes of Abnormal “NO SIGNAL” Alert on QSAT/Nusky/Speed/Cobox
The major reason is caused by thunder and lightning or power surge but mostly thunder. in most cases in Nigeria, once there is thunder the electricity will go off when the electricity is back, you may discover there is no more signal in your qsat. Please troubleshoot your case well before concluding that your “lnb in” port is damaged.
Prevention & Solution
Please apply all the prevention method from problem 1 above to prevent this from happening. Most importantly, please disconnect your qsat from all electricity supply once you notice it is raining heavily and thunder is striking. As for the solution to this, please take the decoder to a qualified computer engineer and tell him to help you convert the “Loop” port at the back of your qsat decoder int “LNB IN”. so you will be using loop port in place of lnb in ever after.
Qsat sim card Problem that Causes it to Restart
This problem is mostly associated with the new qsat q23g. Some qsat users complain that once they insert their 3g modem, it will keep restarting the decoder no matter the sim used inside the 3g modem. Some also complain that once they insert any sim card, it will not connect to the internet. Whichever case your own situation falls into, you should consider the following options to resolve it.
The solution to Sim Card/Sim Slot not working on Qsat
The recommended solution to these is for you to either use a Lan internet or wifi, However, if you must use a GPRS network(In other words if you want to use your sim card instead) then open your qsat and unplug the cable that connects your USB drives to the decoder. remove this plug from the panel of the qsat and use your sim card accordingly. However, if you want to use 3g modem, later on, you will need to fix this cable back.
The Remote Control Problem & Flickering Menu on Qsat
There are often some complains that some qsat stopped responding to the remote control. This fault is two-sided, it may be that your remote is faulty, or the qsat panel is faulty.
whatever the case may be, you will need the service on a technician. In the event of your remote going bad, it means you need to replace it, but if it is a fault within qsat panel, then your computer/satellite engineer will have to repair the qsat board and your remote will start responding to your qsat.
Prevention OF Qsat Remote Problems
Apply the same preventive measures from problem 1 above to your usage cycle. More importantly, make sure you handle both your qsat and your remote control with care and avoid it falling over.
“smart card removed” Error Message on a brand new Qsat Decoder
Solutions: Simply get any smart card, be it DStv smart card or mytv smart card, then insert it into your decoder’s smart card slot. The error message will disappear. This is a very minor but annoying factory defect it has no impact on the decoder’s performance
Hello Lemmy Morgan, is qsat q11g still functional as free to air decorder. My installer said that is no more functional and I should pot for a new decorder. Please reply
@Remigius: as FTA, yes. however, if you are thinking of watching any encrypted channels with it via iks accounts, then qsat won’t work
Hello sir, my Qsat Q23G decorder volume has siezed. I can only watched the video but no audio, and it is not the fault of the volume from the remote.
@Nura: you will need to buy another remote control
pls sir my qsat13 off when i plug lnb cable when i remove it,it will on.
@Val: it simply means your LNB cable or LNBf is compromised
Please can Qsat decoders read both pendrive and harddrive? Which of these can read on it? Thank you.
@Jayden: qsat supports only pendrive
Hi sir, my digisat Dx-2, does no recognise coaxial cable. Please what can I do
Comment *PLS CAN I REPLACE D INTEGRATED CIRCIUT (IC) OF MY Q23G DECODER WTH HITV DECODER?
ISAAC
Please on trying to scan it shows database full and it do not scan what do l do please
@Johnny parker: please do a factory reset of that decoder
please can i get a new mother board for my qsat-13g and if yes how mach will it cost?
please how can i convert the loop out port to LNB in port if it have something to with a printed IC on that section of PC or Mother board. Please i need your help.
Mr Lemmy, Pls can I use D^^V smartcard on QSAT decoders ?
@adelaja, it won’t open dstv channels
my qsat decoder will show connection success with the remaining expiry date but not showing any channels
@nty most qsat decoders are back working currently
heya lemmy, we all appreciate the great insights you keep sharing with us all. am facing a challenge with my q13g, box tends to go off once i plug the lnb cable. when i unplug LnB cable, the power is restored. do you have any idea what is happening?
@rexis, that is also a hardware defect. please take it to an engineer
Hi Lemmy pls do u know of any software that I can use on my laptop to watch programs recorded on qsat decoder which is in .TSV format? I tried media player classic but doesn’t work. thank you
@richyboo, am yet to find one myself. Am still searching.
Hi Lemmy, my qsat 13G+ fell prey to thunder strike n lost de signal since then. I had a technician check it out n he said de IC is spoilt but couldn’t get one around so he decided to “bridge it direct” 4 me but de aftermath is dat only 96 channels r on after series of blind scans n most sports channels r not included. interestingly it uses only 4 tp’s whn it scans which r not even part of 36e entelsat tp list (ie 12.578,12.616,12.693, n 12731 all having H n V polarization respectively.I even tried adding tps manually on de transponder list n scanned but to no avail. So Lemmy, pls wht could fix this problem apart from buying a new one. Thank you
@Richyboo, am afraid no other fix for this. Your technician has really tried bro
pls. Lemmy,…. will a crystal oscillator from strong or multi. tv decoder work inplace of the q sat faulty. one. ……..is u hv the crystal oscillator problem???
oga lemmy. thanks for your support. please my qsat23g I bought not long ago is getting 10 % signal for hd channels while other SD channels are having good signal quality of about 70%. what could be the problem?
lm pls help me out, my hdmi port refuse to work after power surge which spoilt my adapter
please after Power surge, my qsat q13 adapter spoilt, i replace it, now the hdmi port is not working any more, i now use AV, PL LM HELP ME, HOW CAN I FIX THIS PROBLEM
@kollins pls take it to an engineer
please Lemmy Morgan how can i activate DQIPTV. Or how can i get active code of DQIPTV for QSAT 11G,11G+,13G,13G,and 23G
Oga Lemmy, pls help me solve this problem of the volume on my q11g which keep decreasing and the channels flickering non stop. I hv downgraded and upgraded the software yet no solution.
@nice that is hardware problem, take it to an engineer
oga lemmy,my decoder got stuck at yhe led showing ‘load’ ..it is q13g…i tried everytin,it didn’t work…i unplugged the power cable from de decoder and removed the sim..put them bak and rebooted,it started working..i don’t know weda dis is an indication that it will happen again or somtin worse,pls reply
and does cutting and rejoining the lnb cable wire have any effect on the decoder?..thanks
@scrado, its generally not cool using a leaked LNB cable. just be careful for fragile chinese products(Of which qsat is one)
oga lemmy been following ur comment for a while and haven’t had any issues until yesterday dat my Q11g connects successfully but still showing scramble channel hv used both mtn and airtel cos dey re d strongest and still nothing its just dish dat is working. …need ur reply
This modem thing wan kill me o. I bought a special 3g modem for this decoder.But it is not connecting after puting the apn as gloflat, operator as glo, country as nigeria, check auto link. What more could I do please?
@Chemical, nothing like special modem. Use huawei modem bought from either mtn, glo, etisalat or airtel. Secondly select 3g network under qsat’s ethernet config, thirdly check the auto-link box, finally reboot your qsat decoder and you are good to go. if you have any other modem apart from branded huawei or zte, qsat will not detect it. Thanks
I am sorry for disturbing u pls. Please teach me from the beginning how to use this modem on qsat. I place my sim card inside it, the modem is in 3g mode. Must I put the apn as gloflat because I use glo?
Please teach me.
@chemicool, pls visit my latest article on the homepage of http://www.lemmymorgan.com for solutions to your qsat – internet connectivity problems.
Thank you very much. I will get back to you. But, what about this no signal thing.
@Chemical ask your local satellite installer to help you troubleshoot it
Oga, plz can I use Qsat 23g remote for Qsat 13?
What the best android browser and media player?
@karikari, yes you can..
Lemmy, my q13g keeps making dis “frequency” noise when I connect the audio out to my home theatre! as if m making a call beside the TV! why?
@mr brave use a 3g modem instead and the noise will stop
what can we do about the hdmi that is not working?
@chemucool, blow breeze into bother the hdmi cable as well as the hdmi port on your decoder and try again.
My qsat 23G shows zero signal strenght. No quality at all after the rains of yesterday. What can I do oga mi sr?
Good day mr Lemmy,thank u for ur Good work.pls my q11g AV port is not working except the hd port.pls what can i do to make it start working.
@Friday, that is definitely an hardware problem. Pls take it to your engr
Gud evening sir i will like to tell the problem about my Q sat. Firstly there was a surge(that is high current or power voltage) so it was too much for that it then sparked and offed pls what shall i do next?pls i need your reply
@Lisabela: please take it to a computer hardware engineer.
pls oga if i on my qsat ,it is writing load on the display nothing come again.
@nel, read this
Oga Lemmy happy sunday, for sometimes now my Q sat 13g with avatar code 40 as been restarting frequently i cant even enjoy it at all pls whats the cause and the solution.
@famous if you are using a sim card, please use a 3g modem or lan internet
Oga lemmy, d problem is it with d tv or decoder & can it b solve.
@gab it is with the decoder bro
@Gab, the problem is with decoder
Oga lemmy, God will Bless u 4 d info u are giving to us. U will not lack wisdom & God will give u long life. Pls my Q11g is not working but it’s will show network connection success. is it a general problem. Also my HDMI SECTION is nt workin well, when i insert d cable it will work for some days then later d tv will OFF but d decoder will still b working. if u remove HDMI cable OR OFF & ON D DECODER d tv will ON BACK. I thought it was d cable problem but i have bought three cables is still havin d same problem. PLS HELP ME.
@Gab, your hdmi cable is hardware problem while qsat problems not opening is going to be resolved by qsat without you doing anything on your own
Thankz very much Oga Lemmy. ur directive was more than helpful. I was able to change to 3G. I was informed by my local installer that u can boot d qsat signal by wrapping that fiber stuff in a cigarette box around a pen and place it near d decoder. I wanna know how true this is b4 I try it. Thanx Sir.
Boss lemmy.. Blessed be you. But can u kindly edit this post and add up some pics 2 it boss. It would be highly appreciated
Very insightful,no wonder you don’t get Qsat 11,13,15 etc in the market only the Q23 stuff with its outline headache you just exposed!
Thank you very much Ur good work,may the good lord restores to u what ever u have loose on this programme mr.Morgan.plseas bro my q 23g keeps freezing all the time,especially from 5 pm to 12 o’clock noon.thanks for Ur help.
@sam, that is same everywhere sir. for now
Mr morgan,my q13g+ signal was lost cos my installer did’nt no dat d lnb cable wires were touching each other wen he connected it to d decoder,d next tin we saw was smoke from d decoder.pls can dis affect d lnb port or d i.c? Cos an engineer told me is d i.c even wen he did’nt check d decoder to confirm.
@felix, it can be both or just the ic since there was a smoke. take it to an engineer who will open and examine it sir.
I disconnect d USB cable and d problem of restarting still there, pls broda what’s d next thing to do to solve dis problem..
@after removing the cable, use only sim card or lan internet on your qsat. Also make sure you yest all the sim card at your disposal and stay with the one that restarts your decoder less frequently
Bro! Am very greatful for having a good nigeria like u here,well all I know God ‘ll bless U aboundantly cos I do tutorial online and I know how much I pay in dollar,Now I read btw d line and get u proper now am proud dat am guru too? So when ‘ll u give me certificate??? Reply pls!
@duglas, wetin we go call that kind certificate?/ only or dongle certificate abi?
@abiket please how did u solve your remote control problem? I am having thesame problem please.
My qsat q13g got the download from ts problem and i applied your solution but could not solve it. It kept erasing flash and updating flash continuously without ending. Kindly help with better solution.
@goddfada no better solutions than for you to check your flash drive and or redownload the rom.bin file. Make sure your flash drive is healthy and also that you have a complete download.
Hi lLemmy ,just took delivery of anew decoder yesterday named ‘red tiger’ it has avartacam pre installed and is rocking wella except it keeps on popping up with the reminder that I have 364 days left before expiry.pls what can I do to stop this message popping up frequently ?
Oga, if I understood u very well then u mean that u cannot use de 3G protocol on qsat without a 3G modem right? I also wan u to throw more light on how to watch d iptv channels. God bless u
@spice yes exactly. As for iptv, pls search the site
I am in synchrony with brother lemmy.. Azsky is working flawlessly as at 10.07pm Ghana time. S3,S7,Yoruba… 98% stable. Lets hope this is a Good start for the return of the king. Lol
Hi Lemmy,pls is A+ working?
@lawal, am not sure if it is working
Hi Lemmy, We sincerely thank you for all your great effort, i also want to know if A+ is working too.
sir,if AZ SKY is not working while others are working what is the way forward.thanks
@lawal, azsky is currently opening ss3, ss7 and Yoruba as at the time of posting this comment being 10:00pm Nigeria time
Good evng mr lemmy and well done for ur hands of help so far with this dongle receivers and in the world of satellite.
Mine is written load and nothing appears on the tv screen unless the sim card is removed , but i am going to do as u just said and i also want to say that i am very happy dat we hv somebody like lemmy dat no matter what happens , they will be a way out . Thanks man and long life.
@abiket please how did u solve your remote control problem?
Oga Lemmy gud day. if I change my internet protocol on qsat from gprs to 3G it tells me there is no Dongle network available. pls help me fix this
@spicy, you don’t just change internet like that, there are methods for it. read about this here:
Thanks my I just saw your good wise advice answer. But sir can I send it to you and tell me what I should pay in regarding your know about it. My oga u can reply me through my [email protected] as I wait to hear from you.
Oga Lemmy, pls help me with how to change my internet protocol from GRPS to 3G on my qsat 13g. I tried but couldn’t pull it through.
@spice: SOLUTIONS TO ERRORS DURING & AFTER UPGRADING QSAT TO V5[+ OTHER TWEAKS]
My Oga weld one sir,please I still not understand the whole thing about my own Qsat 11G+ and 23G challenges which is blues rene message write Download from Ts. please still help me for a direct answer to the problem if its what has no solution sir let me know for I know that with your connection and knowledge about all this decoder s you can help me. thanks for your coming answers.
@tosin i have told you several times over that the only known solution to download from ts is rom.bin. if you can’t get that to work for you, you need extra ordinary action from the person who sold it to you or from qsat engineers directly in China
Hi Lemmy,pls i was told AZ SKY is working,just want to know how true is it?thank u
@lawal, azsky is working intermittently
@Lemmy thankz for this update, asper signal lost on decoder, i will use my speed hd S1 as an example when gsm network is bad u may experience bad signal from ur qsat. solution is to change ur internet protocol. from 3g to gprs or vice versa. i experience this on my speed hd, due to bad gsm network in my area. you will notice this if some channels are showing while others are not coming up on the same sattelite.
no wonder that qsat manufactures will do all withing their power to minimise cost and naximise profit.they eliminate other functions dat can be found in strong decoders.all these are as a result partly becos of inadequate competitors in the african market.though there are others iks decoders,the competition is not keen.This is the reason why some of us are rooting for AZSKY to come back.However i can also confirm dat AZ is working ie SS3 and yuroba as at 3:35pm Ghana time.
Thanks for your update my friend.
A quick question for you my friend is it possible to use Qsat to view all Skysport channels or simply say to view UK station here as I viewed DSTV in UK.
If possible can you please for GOD sake give the frequency or the way to go around it.
Much Thanks
Lawbohe
@lawbohe, it’s not possible. Thanks
Thanks Lemmy. I hold my Qsat like egg. God bless you for your support
lemmy God also grant u more knwledge to educate we new users n old users to sat.keep it up n im proud of u.bt lemmy my problems besically is u dont talk much abt multi tv decoder,i will b glad if make an advamce research lk dis qsat of multi i will b glad.tank
@ emmanuel, multitv is a registered and recognised satellite service provider all the supports you need on it will be freely given to you by multitv agents thanks.
May good God increase your wisdom and empower you more. You are always sweet at all time. But sir like my problem which happen during upgrade due to the light failure and now dead showing DOWNLOAD FROM TS. What category do my own fall to. Is it that I should wait for RoM that will match the 11g+ and 23G.10x.reply.
@tosin don’t wait for anything, take the decoders to your dealer. He may charge you for repair, but half a loaf of bread is better chinchin. If I were you that’s what I will do. I will take them to my local satellite installer or my dealer thanks
@tosin, besides your case is not primarily hardware it is software related
My decoder comes up with “smart card removed” error msg. What can I do to solve it? Also, after using d second to the last update provided here, which was said to be corrupt, I have not been able to do any upgrade since then.
I also notice that qsat has not been steady for some days now. Any reason?
@mma, i have answered your first question HERE as for your second question, the stability is a general phenomenon and in fact some people cannot even watch anything presently
@mma, i have answered your first question HERE as for your second question, the stability is a general phenomenon and in fact some ppl cannot even watch anything presently
Hi, Lemmy,
My Qsat receiver Q11g it is fail to connect with server.it is only connecting internet .so what is the solution on that problem.
Regards
@Godsn, have you tried a lan internet or wifi??
If your Qsat only connect and not working means that there is not money in your SIM Card. Recharge 500 or more
thanks for update on the fault on qsat mine have remote problem before but it as been resolved, bro please i want to know if it is only server 59****** have this problem coz my qsat did not work since yesterday night
@abiket all qsat users who are using codes other than 54** or 44** should expect downtimes once in a while.. It will be back