This post was last updated on December 4th, 2020 at 03:53 pm
To a large extent, Amazon still cares about her staff and customers even though recent developments make it look as if the reverse is the case. To be honest, they have a wonderful team of helpful customer service. Some of the best I had ever seen. All the above was what motivated me never to give up since I am sure I hadn’t committed any offense when my account was closed. If I can do it, you can give it a shot also. I am sharing with you free of charge, how I was able to Reinstate Amazon’s Buyer Account.
If you are here, definitely you or someone dear to you is having a suspended Amazon account. It can be a painful experience especially if you have not done anything wrong. Luckily for you, I have been in your situation before and I somehow figured it out. This post explains how to Reinstate Suspended Amazon Buyer Account. It is no boasting that you won’t get a more comprehensive solution than this elsewhere(except maybe from those who charge to help). I will provide working ways of getting your Amazon buyer’s account reinstated/recovered even when you think all hope is lost.
Table of Contents
Types of Accounts that you can Open with Amazon
- Buying/personal/regular Amazon account: The most notable benefit of Amazon’s regular account is the fact that you can also become a prime member. Now, if you plan to use Amazon regularly, you should honestly consider subscribing to prime(with all its benefits).
You can have as many ‘Buyer’ accounts as you want(As long as none of them has previously been closed by Amazon). However, you can only have 1 ‘Seller’ account per household. A second ‘Seller’ account requires pre-approval by Amazon.
- Amazon seller account: First off, you can have only one selling account on Amazon. Since 2000, Selling on Amazon has been helping individuals and businesses increase sales and reach new customers. Today, more than 40% of Amazon’s total unit sales come from third-party selection. Additionally, you can either sell as an individual or as a professional. Each has its own benefits.
- Amazon student account
- Kindle Account:
- Amazon Associate/Affiliate Account: When you have this, you earn commissions by directing people to buy on Amazon. You can be an Amazon affiliate without being a seller or buyer on the Amazon website. Amazon Associates is one of the first online affiliate marketing programs and was launched in 1996. The Amazon Associates program has a more than 12-year track record of developing solutions to help website owners, Web developers, and Amazon sellers make money by advertising millions of new and used products from Amazon.com and its subsidiaries.
- Amazon Business registration
- Amazon Web Services: Whether you’re looking for compute power, database storage, content delivery, or other functionality, AWS has the services to help you build sophisticated applications with increased flexibility, scalability, and reliability.
Difference Between Amazon Sellers and Buyers Account
Basically, everyone who has ever purchased anything from Amazon has a Buyer account. Anyone of those accounts is potentially a Seller account if they decide to press the “Sell Yours Here” button. Hence, becoming an Amazon seller is pretty easy. After a Buyer presses Sell Yours, they have to fill out the Banking Information on the seller side of their account in order to get paid and they have to input valid Credit Card information again on the Seller Side of their account, even if they have valid Credit Card on file in their Buyer account.
They also need to fill out Tax-related information in their Seller account which Amazon then sends to IRS for verification. That is not needed for buyers of course.
Another difference is that because Seller accounts receive money from Amazon through sales, they are regulated more closely than Buyer accounts.
Finally, an individual can set up as many Buyer accounts as there are email addresses. However, only one Seller account is allowed per household.
My tips will work for you even when you have gotten to a stage whereby amazon account specialists no longer give any useful response to your emails. Or maybe when you call Amazon, the CS couldn’t help. All you need to do for this to benefit you is for you not to be an actual wrongdoer. If you know you have deliberately perpetrated fraud, your chances are slim. If you made a mistake, this might still help. Lastly, if you can’t even see your fault or you feel you have done nothing wrong, this will surely help you.
Especially relevant to this Topic:
- Amazon.com Gift Cards: Uses, benefits, limitations and how to Acquire
- Tricks that can allow you to buy cheap on Amazon from outside the US
- [Tut] How to become a playstation plus member or load a SEN card from any country
What is Amazon Account Suspension?
In a layman’s language, Amazon account closing/suspension is a situation whereby Amazon closes a customer’s(be it a buyer or a seller) account either on request or as a result of a policy violation/ Now if your you request Amazon to close your account, you are safe and free to come back to the community anytime you deem fit.
On the contrary, if you receive an account closure message from Amazon informing you that you have been banned because you have committed an offense, then you need to take some actions if you ever want to get your account back. The latter reason is the essence of this post. How to “Reinstate Amazon Buyer Account”.
Effects of a Suspended/closed Amazon Account
Once your Amazon account is After your account is closed on your request, it is no longer accessible by you or anyone else. This includes any Seller, Mechanical Turk, Associates, Amazon Web Services, Author Central, Kindle Direct Publishing, or Amazon Pay accounts associated with your purchasing account. If you ever want to use Amazon in the future, or if you’d like to use website features that require a password, you would need to start a new account.
On the opposite, if your account was suspended by Amazon, you will not be able to re-open another account with your details otherwise, that would also be suspended. My best advice for you is to appeal for a reopening of your suspended account and you should get it back if you haven’t done something very bad.
Once your account is closed, it’s no longer accessible by you or anyone else. Keep in mind:
- Firstly, if Amazon closes your account, they will cancel your others and benefits. If you are accused of fraud, you will also lose your Amazon balance.
- In your best interest, don’t open another account in your name as any order you place may be delayed, and your customer experience may be adversely affected.
- You won’t have access to other websites using your Amazon.com log-in (Audible.com, accounts at international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.it/.com.mx) except for Amazon.cn and Amazon.co.jp, etc.)
- In addition, you won’t have access to digital content related to Amazon Music, Amazon Drive and/or Prime Photos, or your Amazon Appstore purchases
- You won’t have access to your customer profile including your reviews, discussion posts, and customer images
- You won’t have access to your account history (including credit card information, order history, etc.)
- Returns and refunds can’t be processed for orders on closed accounts (including textbook rentals)
- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won’t have access to use the funds. Read more about closing your account here
How Would you know if your Amazon’s Buyer Account has been Closed?
Lest I forget, I am an Amazon buyer account holder. I buyer and never sells. Also, it might interest you to know that I am not a USA resident. I had my account closed in early September and I went through hell getting it reinstated. Now let me share with you the indicators/features of a suspended Amazon account.
- You will most likely receive an email from Amazon notifying you of your account suspension. This email will clearly state why they take such action. Interestingly, the email will not give you a clue on what to do. I mean, they won’t ask you to appeal or advise you on how to go about the appeal.
- If Amazon closes your account, you will not be able to login to the Amazon website on a desktop browser or mobile browser. However, for a limited period of time, you may still be logged in into your Amazon App.
- To compound your login problems, no matter how many times you try to reset your password, it won’t just work.
- For those who are still logged into their mobile app, even if you manage to place an order, it will be automatically canceled within 10-minutes.
Who Can Benefit from these tips on how to reopen Suspended Amazon Accounts?
- If you have been an old obedient and compliant Amazon customer prior to this recent development, there is a high chance that my tips will help you.
- Secondly, if you are not guilty whatsoever, you will most likely get your account back.
- Furthermore, if you haven’t already sent an ill-composed/rude email to Amazon’s highest hierarchy, you will find joy in my tips.
- If you have everything at your disposal to proof your innocence or to prove it that Amazon has made a mistake, then this will be easy for you.
Why is Amazon Suspending/Closing Customer’s account?
To be honest, there has been a massive closure of customers’ accounts by Amazon in recent times. I will not agree that every one of these accounts has been justifiably closed. At the same time, I think there are motives behind the closure. Amazon is swaying to AI for most of its operations. Therefore, many activities are automated. What I think they did is to set filters and triggers.
Unfortunately, machine learning is not yet perfect as a result, there are bound to be mistaken. Unfortunately, many customers mishandle the situation and get themselves into proper trouble with Amazon. You can read more about Amazon customer’s response to account closing here. According to research, below are some of the reasons why Amazon may suspend a customer’s buyer’s account:
Note: there are 2 types of Amazon account suspension. 1. The soft suspension(this is executed for the customer to re-verify his or her details) and 2. A hard suspension: when this happens, Amazon is made to understand that you have erred. A soft suspension can actually lead to permanent account termination. For example, if you are asked to verify your billing address and you can’t do so, I am afraid your account may be gone.
Reasons for Amazon Account Suspension
- Amazon is targeting and blacklisting certain countries as being fraudulent. First on this list of this country is Nigeria. I also learned that Indians and china are not spared. If you are in any of the countries mentioned above, please don’t buy any high-end electronics(especially phones) with a gift card. Amazon will suspend your account without remorse.
- Amazon is definitely using more of a machine to detect fraudulent activities. These machines are bound to make little mistakes here and there occasionally. These mistakes are rare and they can be corrected when you contact them. Artificial intelligence is utilized by Amazon dwells on metrics already put in place. This will, in turn, triggers the termination of your account pending further review.
- Things will neglect can also cost us our amazon account. For example, Incomplete personal info on your account. This can be very costly. Please make your information is accurate and verifiable.
- Incorrect personal info on your Amazon account: If you do this deliberately, you can as well say a final bye-bye to your account when you receive that email from Amazon. However, if you do it as a result of negligence, my tips will help you. y
- Mismatched information. E.g, the name on your credit card is different from the name of your billing address.
- High volume/denomination gift card balance. this is one of their newest triggers. You must explain how you come about such a balance if you want to get your account back. (if this is legit, you have a chance with my trick)
- Often at times, untrusted gift card sellers would report a gift card already sold to you as stolen. When this happens, Amazon will refund the claimant and block your account. Previously, they will deduct the value of the invalid card and release the remainder to you. This is no longer the case so please stay off invalid gift card sources.
- If you already an Amazon account that has been suspended and yo went ahead to open another one using a different email, you will be able to use this account for a while but eventually, Amazon will know and close your account. If you already have a suspended account that can’t be reopened, please don’t open another one with your details. a word is enough. Amazon will log your device, mobile number, name, email, IP address. You will have to change all of this before you can beat them.
- Stop modifying or changing billing and shipping address Arbitrarily.
- If you must change your billing address, please maintain your existing billing name and phone number or contact their support for help before you do this.
- Also, you need to be consistent with the location and IP address with which you sign in to your Amazon account.
- Beware of place orders for multiple expensive gadgets. Amazon can suspend your account thinking you are using your personal account as a business one. Noteworthy, Amazon has a platform for those who want to buy for business. buying multiple phones repeated with a gift card is now a trigger
- Another remote cause that triggers Amazon to close your account is when you load high denomination gift cards and immediately use everything to check out.
- Suffice to say if you perpetrate credit cards or gift card fraud, you will be banned. Don’t use a gift card you won on a promo site or the one you bought with BTC. Similarly, don’t use a hacked credit card, a stolen one, or a virtual cc on your Amazon account.
- Amazon is simply doing a clean up of those abusing their usage policy. Especially gift card usage policy
.
Sample Amazon’s Account Closure Notification email!
Every email that has to do with your account security or closure will come from [email protected] and it will have an “Account Specialist” as its signature. Amazon can lose your account for a variety of reasons. the commonest reasons are provided below.
Note: there is a difference between Amazon’s “account locked” and Amazon account that is closed. Your account is locked for your own security, you only need to contact them and together you can reopen it. If your account is however closed by Amazon, this implies that Amazon thinks you have violated their policy. It is more strenuous to recover than a mere account that is locked. When attempting to sign in into a locked amazon account, you receive the account locked error. However, when your account is closed, you get the “incorrect password message when you are trying to log in”.
Hello,
We have closed your Amazon.com account and canceled all of your open orders. Any new accounts you open will be closed.
We took these actions because you have submitted invalid credit cards as payment for Amazon.com orders.
Sincerely,
Account Specialist
You can also receive the following disheartening email from account address-verification:
Hello,
We have closed your Amazon.com account. We canceled all open orders and Prime benefits. Any new accounts you open will be closed.
We took these actions because our records show that this account is related to another account that was closed by Amazon.Due to the proprietary nature of our business, we are unable to discuss other accounts with you.
Sincerely,
Account Specialist
Hello,We have closed your account and canceled all outstanding orders.We took these actions because the gift card you tried to use is not valid and cannot be redeemed. We cannot reissue the gift card or reimburse you for these funds. For further details, we suggest that you contact the party who sold or gave you the gift card.Please note that the selling of Amazon.com gift cards by unauthorized third parties, and the transfer-for-value of Amazon.com gift cards is a violation of our terms.You can find more information on the Amazon.com. Help page:www.amazon.com/gc-legalSincerely,
Account SpecialistAmazon.com
The following message can also be sent to you by Amazon:
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of Terms and Conditions. We cannot reissue the gift card or reimburse you for these funds. For further details, we suggest that you contact the party who sold or gave you the gift card.
Please note that buying Amazon.com gift cards by unauthorized third parties, and sold or transfer-for-value of Amazon.com gift cards is a violation of our terms.
You can find more information on the Amazon.com. Help page:www.amazon.com/gc-legalIf you believe we took this action in error, please send the gift card purchase receipt, or other documentation such as an email from the sender, to back up all the Amazon Gift Cards used to place the order – to our secure fax line.Make sure that you write your name, phone number, and Amazon account email address on the document. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt or proof of purchase.
You can find our fax number on the Amazon.com Help page:Sincerely,
Account Specialist
And to round it up, you can hit a vicious cycle with this email from Amazon. They will keep sending you this last email in various form:
Hello,“We have closed your account and canceled all outstanding orders.
We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of Terms and Conditions. We cannot reissue the gift card or reimburse you for these funds. For further details, we suggest that you contact the party who sold or gave you the gift card.Please note that buying Amazon.com gift cards by unauthorized third parties, and sold or transfer-for-value of Amazon.com gift cards is a violation of our terms.
You can find more information on the Amazon.com. Help page:www.amazon.com/gc-legal
If you believe we took this action in error, please send the gift card purchase receipt, or other documentation such as an email from the sender, to back up all the Amazon Gift Cards used to place the order 111-000000-9111111 to our secure fax line.Make sure that you write your name, phone number, and Amazon account email address on the document. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt or proof of purchase.
You can find our fax number on the Amazon.com Help page:Sincerely,
Account Specialist”
How to Avoid Amazon Account Suspension/Closure
First off, No matter how hard you try, amazon can still close your account arbitrarily. The policy is even harsher on certain countries such as Nigeria due to the high rate of scam and fraud.
Notwithstanding, these tips apply only to Amazon’s personal accounts for sellers. You can actually reduce the chances of Amazon closing your account if you do the followings:
1. Don’t Shop for Phones, laptops, or other High-end Devices with a Gift Card
If you use a gift card to shop for high-end electronics such as iPhones, there is no way you can ultimately avoid account suspension especially if you reside in such countries as India, China, Nigeria, Philippines..
2. You can Use Amazon Services from other Countries instead of the USA
Open and use amazon. The UK if you know you want to use valid gift cards to make purchases. This is working fine at the moment but you don’t know when they will go on the offensive as well.
3. Use your Credit/Debit Card to buy Costly Electronic Devices While you Use Gift Cards for cheap non-electronic Items
As a rule of thumb, if you want to avoid amazon account suspension while using gift cards to shop, then you must not be fond of buying phones or high-end devices with your gift cards. Alternatively, when you want to buy electronics, use your credit card/atm to buy it. Even if your account is banned when using your ATM, your bank will help you get back your money.
4. Contact Amazon support via chat if you want to perform any action that you are unsure of its consequences.
5. Upgrade to an Amazon Business Account
Upgrade your personal Amazon buyer’s account into an Amazon business account if you know that you will be shopping very often on Amazon. In addition, you can’t rely on amazon’s business account any longer if you are operating it from Nigeria. I will advise you to ask your contact in the USA to help you open and manage it. Amazon is still afraid of USA residents to some extent because they know they can sue them for damages if they close their account unjustly.
6. Use the Fastest shipping available if you are not an Amazon prime member
This way, even if your account is suspended, your items might have shipped. Also, don’t buy any item shipped by amazon if you want to risk buying with gift cards and avoiding suspension
7. Fill Every one of your Details Correctly when Registering Your Amazon Account
When you are signing up for a new Amazon account, make sure you fill everything correctly and appropriately.
8. Don’t hurriedly attach your credit card. Take your time to attach the appropriate one
9. Avoid Storing/Accumulating Amazon Gift Card
Only use a gift card on checkout (don’t “bank” any gift card balances or if you do “bank,” do it with a low amount)
10. Avoid using a prepaid credit card or a virtual credit card.
Another way to get your Amazon account suspended pretty fast is for you to be using a virtual credit card or a prepaid card to purchase items on their site. they clearly stated that this is not allowed in their terms and conditions
11. Cancel your Order if your Payment Does not Clear Within 5 hours
If you are buying with your Gift card balance, make sure you always check your “Gift card balance and activity”. Take note of the following: If you see pending status as pending after 5 minutes of placing the order(s), set your stopwatch to 27 minutes and check back. The truth is that all other things being equal, your gift card balance shouldn’t be pending after 30 minutes. In the worst-case scenario, it must be cleared within 6 hours. Please cancel your order(s) if there is still a pending flag on your gift card balance after 5 hours. Then try again in a few days.
12. Too Many Shipping Addresses All at Once is Not Cool
Furthermore, avoid attaching different shipping addresses with different names and phone numbers. This may Trigger their system and you may be flagged for trying to use a personal account for business.
13. Consistent Purchases on Amazon is Recommended
Please be consistent with your buying behavior. Increase your purchasing power gradually as against exponentially. E.g if you have been ordering… 20usd to 100. Don’t just jump to $2000 suddenly.
14. Don’t buy Expensive electronic devices too frequently
First off, this part is self-explanatory. Reframe from the urge to buy a flagship high-end electronic devices with your buyer account. for example, if you buy a galaxy s7 device, followed closely by a galaxy s20 phone, you may be suspended if the time interval is too short.
15. Avoid Ordering the same items in large Quantities with your Personal Account
Don’t do anything that will strike Amazon as if you are buying for reselling. For example, don’t order the same items from the same seller in multiple quantities. This is risky especially if we are dealing with phones.
Also, avoid buying more than three high-end electronic devices within a 30 days period even with your card.
16. Don’t redeem high denomination Gift Card to your Amazon Account
Slow and steady wins the race. Don’t load high denominations gift cards in quick succession even if they are legit.
17. Don’t Use Someone Else’s Credit Card to Shop on Amazon
In addition, use only your credit card. don’t use someone else’s card. Make sure the cc on your acc bears your details. Gone are d days when you can use your relative’s cc.
18. Don’t Renew any Amazon Services if you don’t have enough funds in your Card
Also, prior to the renewal of any of your subscriptions like Amazon Kindle, Amazon prime, and so on, make sure you have funds on the credit card on your account.
19. Don’t Ship to Anyone with a Suspended Amazon Account
If anyone directly or indirectly related to you has a closed account, please don’t ship to such a name or address.
20. Don’t log in from suspicious locations
Finally, to secure your amazon account and avoid suspension, you shouldn’t log in to your Amazon account from a suspicious location.
21. If you are In Certain Countries, Forget About Using Giftcard
Some countries such as Nigeria, Ghana, and so on have been tagged “high-risk” countries. Therefore, if you are from Nigeria in particular, forget about using gift cards to purchase items on amazon.com. You may be lucky with UK or Germany amazon though.
Reinstate Amazon’s Buyer Account That was Closed By Amazon the Easiest Way
I don’t know what triggers Amazon to close my account. Whatever the case may be, I was very sure that I didn’t do anything wrong. Although I remembered that it was about time they wanted to charge my card for the prime subscription. I wasn’t having funds in my account as at then maybe that was why they felt the credit card was invalid. Also, at the same time, I added a new shipping address. It is all very complicated and that’s why I have taken my time to come up with this post.
Things to avoid when Contacting Amazon to open your account
- Make no mistake of ignoring the content of their first email to you.
- Also, don’t trivialize things or take things for granted. I did this and that was what complicated things for me.
- To add to the above, make sure you don’t supply an illegible document. In the same way you should avoid altering the document you are sending to Amazon.
- Also, follow their instructions to the letter. If they ask you to provide some docs via FAX, please don’t send them via email. Disobedience can be costly.
- Don’t give too little details: Make sure you provide everything they need for their investigation. If they say provide proof of purchase of all gift cards, do exactly that.
- On no account should you say too much? Don’t provide information that they didn’t request.
- Be polite but firm. Rudeness is not an option here.
- Avoid been emotional
- Finally, help them to help you by cooperative activity.
Normal Steps to Reinstate Suspended Amazon’s Personal/Buyer Account
The first and most important step is for you to be composed. Don’t panic. I know it feels like you should see Jeff Bezos and shoot him in the toe. Please don’t be restless, You can take some time off to calm. When you are fully ready, use the following steps to reply to them. For the sake of emphasis, this will work if you have not actually done something very bad.
- Reply to their “account suspension notification email” tell them that they have made a mistake by closing your account and you are not happy. Let them know that what they claimed you have done is untrue and you can prove it. On a good day, you will get a reply from them within a few hours. Maximum of 48hours.
- They would likely ask you to provide some sensitive documents like “Card statement(credit card statement as opposed to your normal bank statement). In most cases, they will also ask for your gift card receipt or any proof that you have legitimately purchased or been gifted the gift cards. You will be asked to fax this. please don’t send via email. Look for a free fax website or mobile app if you can’t afford to pay for a fax subscription. I made the mistake of sending via email instead of fax and I was ignored.
- If your case is not that serious, within 48hours Amazon will reopen your account. If this is not the case, call them. You can find their customer care phone number here. Ask to speak to an account manager/supervisor then tell him/her courteously that your account was closed and you have provided the verification documents via fax. In 95% of most trivial cases, your account will be opened during the first call. If not read the next tip.
- Some case could be serious so much so that it requires further investigation. Give them 3 more days and call again.
- Now, at this point, you should be off the hook. If your account is still however closed, unfortunately, it means you are in bigger trouble than you think. Maybe along the line, you committed more offenses with your mouth or amazon opened more cankerworm about your account in the course of their investigation. By now, you must have entered the Amazon account specialist message loop. By this I mean, account specialists have started sending you the same automated messages over and over again. Even if you place an order via the app, it will get canceled and you will receive an autoresponder.
What to do when Amazon Account Specialists refuse to Reopen/Reinstate/ your Account
If your case with Amazon is complicated, you will surely realize that the normal support will not be able to reinstate your account. Luckily for you, there is still a lifeline. You can contact the executives of Amazon including the CEO Jeff Bezos. But wait, you wouldn’t want to rush the executives as any mistake here would completely ruin your chance. Now, before I give you tips on what to tell Amazon executive when contacting them, let me quickly ask you these questions, If you can answer them correctly, then you will succeed.
How to prepare before sending a message to Jeff Bezos to reopen your account
- Do you know what triggered your account closure? In my case, I would say I change my address, and my credit card was without funds. I knew I would be pardoned for these mistakes but alas I got things complicated for myself while contacting customer care. I sent the document via email instead of Fax.
- Accept the fact that you have done something wrong even if you don’t know what it is.
- Are you actually innocent? If you ask me, no one that Amazon blocks his or her account is innocent. However, your offense is pardonable if you have not deliberately violated their policy. Also if you have not wronged them whatsoever, you still have a chance.
- How old is the account in question? My account is more than 3 years old and there has never been an issue so far. You can’t compare the attention I will receive with someone who has a 1-year-old account let alone a week old one.
- What transpires when you contacted an Amazon account specialist that made them not to open your account. Take a deep breath and think. Did you insult them? have you lied or altered anything? I am afraid if you had altered/forged a document I would say you have close to zero chances
- What about your details? Is there any mismatch is your billing name and address? If yes, do you have documents that can be used to rectify this?
- Are you sure you have gone through the normal channels(of calling customer service and emailing acc specialist)? Amazon executives would not take you seriously if you haven’t put any effort to solve your problem via their normal channels before contacting them.
- How healthy is your account? have you been banned multiple times in the past? If yes, your chances will be slimmer than a first time offender.
- Do you have every document that you can use to prove your innocence handy? Such documents include your “gift card receipt(to increase your chances + plus the actual card”, your bank statement, your credit card statement, your utility bill(they hardly ask of this), and finally the mobile number registered to your account.
- Finally, hope you are in the right frame of mind to write a long and detailed message?
Things to Include when writing to Amazon Executive for an appeal to restore your Account
Note: Sadly, amazon has blocked email access to all their executives except Jeff Bezos. In other words, if the account specialist can’t help you, only Jeff Bezos can. I wish you the best of luck. If you are however from Nigeria or any country that is being targetted by amazon as being prone to fraud, you have a very slim chance of getting back your account.
Contacting the echelons at Amazon is the simplest and the most difficult thing for any Amazon subscriber. I will, however, make this easy for you. It is difficult because you need to give your best and pray that it is enough. Three things will set the tone whether your appeal will be rejected or accepted.
- Your case: are you an unrepentant violator of their policy? if you ain’t, then your chances are high.
- Are you polite and courteous enough? Although Amazon is a formal organization, no one would tolerate abusive words. If you are abusive in your email to them, your email will be trashed. Your introduction matters a lot.
- Be detailed and avoid being emotional.
How to compose the Appeal email to send to Jeff Bezos & Co
Amazon’s executives’ contact
Courtesy of elliot.org I am able to get the following amazon contact for their executives up to the President
Phone Contacts
Main: (206) 266-1000
Toll Free: (866) 216-1074
1. Email Contacts
Social Media Contacts
2. Executive Contacts
Primary Contact
Dave Clark
SVP, Worldwide Operations and Customer Service at Amazon
410 Terry Avenue North
Seattle, WA 98109-5210
[email protected]
3. Secondary Contact
Mike Roth
Vice President, North America Operations at Amazon.com
410 Terry Avenue North
Seattle, WA 98109-5210
[email protected]
4. Chief Executive(this is the last bus-stop)
Jeff Bezos
President
410 Terry Avenue North
Seattle, WA 98109-5210
[email protected]
[email protected](Unconfirmed)
How to compose the letter/email that you want to send to Jeff Bezos
If you get your acts right, you will receipt the most anticipated message from Amazon. This message will herald the reopening of your account. Take note as it will be sent from [email protected] and the title would be ” Your Amazon Account has been reinstated”. There is a very tiny line between getting this email and not getting a response from Jeff or another executive altogether.
Another mistake that most customers make is that they try to jump the hierarchy. Please contact them one after the other. Don’t go straight and send an email to Mr. Jeff by skipping Mr. Dave. Secondly, allow at least one week between the message before contacting the next executive. If you want a success email like mine(shown below), please follow the tips on what to write in your message to Amazons’ executives below:
Write an appealing introduction
As I said, you need to be polite and professional with your messages. Let that professionalism resonate through your message, Start with a Salutation. Dear Sir, Dear Mr Dave, Mr Mroth…
Now in your introduction, briefly talk about how much you have enjoyed being a part of the Amazon community as a buyer/seller. Proceed to praise their efforts in trying to sanitize the platform
What to write in the body of your message to Jeff
- Briefly hight the problem at hand. given vivid details of order numbers date and time(You can get your order numbers through your email). Highlight the events in the order by which they occurred. At this point draw their attention to the fact that you have tried to resolve this through their normal channels to no avail. attach every document you already faxed to this email
- State and Accept your mistake if you already know it. If not, let them know that you don’t think you have done anything wrong that it is a mistake from them. Don’t forget to add that if at all you are wrong, then it is unintentional and you plead for leniency/pardon. Please don’t be defensive.
- Proceed to tell them that you are willing to cooperate with them in their investigation in the event that the existing info is insufficient.
- Finally, conclude by saying that you are awaiting a favorable response. Noteworthy, if you have a valid amazon balance or returns on the way, say this here so that you can at least have your money back if you can’t get your account back.
Who to Do When Amazon Refuses Your Appeal To Reinstate Your Account?
- In some instances, you may be guilty of using an account related to one that has been closed by Amazon. In such a situation, your appeal to restore your account may be rejected. If this is the case, you can sure get a refund. If Amazon blatantly refuses to refund you, you can file a lawsuit in a court of small claims through your state’s attorney general. Sadly, this option is applicable only to USA residents. Mind you, all in all, Amazon has the power t refuse any compensation as it is in their terms that they can close any account at will.
- Secondly, you can file a complaint through https://bbb.org. This website has helped a lot of Amazon customers get back their legitimate funds and in most cases, have their account reinstated, You can also give this a shot.
In conclusion, Amazon is not a bad company and many speculations about them are not through. They simply want you to use their service in compliance with their terms and conditions. Best of luck as you try to Reinstate Amazon Buyer Account.
How to Open A New Amazon Buyer/Personal/Business/Seller Account Without Traces
Now let’s imagine that you can’t get your old amazon account back but you want to open another one. I am sorry, it is not so easy to open new Amazon accounts. If you simply open a new one by merely changing your email, the system will detect you and suspend your new account. Below are the requirements for successfully opening a new amazon account that can never be traced or linked back to the one that was suspended by Amazon.
-
Get a New Device: phone or pc
This depends on the device you were using on the suspended account. Once amazon suspends an account, they log your device’s serial on their database. any time you use the same device, their system will recognize and link. so, you need a new phone. If you want to use a pc and you don’t want to buy a new one, you can partition your existing PC and use a different user account.
-
Get A new Internet
You must change your IP address to have a chance. As for me, what I normally do is to change my sim card from one network provider to another on a new phone. It is also important that if you are using wifi, don’t use the same WiFi connection like the one with the suspended account.
-
Don’t Use the Same Billing Name and Address
Amazon is good with address verification. you can’t escape their wrath if you attempting to use any elements of your billing name address on the old account with your new account.
-
Don’t Use A Debit/Credit Card From a Closed Account
Please don’t just try to do this. Their system has a way of extracting the address on each card on file on amazon. Changing the name on the card will not help you. Just make sure you use a different card from the one you used on the account that was blocked. Need I to say that you should also use the current name on the card.
-
Make sure you use a different Shipping Address or tweak the existing one
Amazon system can pick the name and phone number on your shipping address on your old account and use it to link to the new one you are trying to open. To avoid this, make sure you change at least the name and phone number on all the shipping addresses that you used on your suspended account which you are planning to use on the new one.
- Don’t make the mistake of using the same phone number
- Finally, don’t use any email address that has been closed used on amazon before. For example, if you once opened an amazon account and you asked amazon to help you close it, don’t use such an email for a new account.
- Seller and Business Account Owners should Avoid using the same EIN/ITIN/SNN when opening another seller or business account.
Wish me luck, I’m trying the BBB route. Dave & MRoth no longer work or it shows undeliverable intentionally. Jeff’s e-mail went through but never got a response. Account was on temporary hold, then closed eventually. I can discuss with your privately if you want, but my details are bit complicated and drawn out. I just want to thank you for posting this article and I felt a sense of hope attempting all the different options. BBB is my last option and I will pray for the best outcome.
@sun: you sure will be successful with BBB if you are in the US or Canada.
Help me get my account back
Hello,
We have closed your Amazon.com account and canceled all of your open orders. Any new accounts you open will be closed.
We took these actions because you have submitted invalid credit cards as payment for Amazon.com orders.
Sincerely,
Account Specialist
@Jtrent238: What have you done wrong?
Nothing that I know of they tell me that there is suspicious activity on the account.
Hi Lemmy!
I’m from Venezuela, and maybe to live in a third world country triggered amazon’s red flags. Also, I tried to buy some PC supplies. I did not know this can happen to me and I think this is totally unfair. My question is: I replied to the first email (The Amazon account close email) they sent, requesting info or the steps I need to do to get my account and funds back ($300). I was very polite and kind, but I only received a “non-reply” automate response and nothing more. I requested the person who sent me the GC any proof of purchase and the person sent me the amazon invoice she received when bought the GC. The first Amazon email was 10 days ago. Today, I wrote Amazon again, requesting info, or even the steps to get my account back plus, the invoice. I received a “no-reply” email again immediately. I know you suggested not to attach the invoice, but I did not even receive a human response with a fax direction. Is this ok? Do I need to await the human response in the next 48 hours or do I need to continue to the next steps on your guide? Thanks, pal, for your kind response and support. I’m very stressed since I live in Venezuela, a dictatorship, a socialist paradise, and even to raise the money to buy another pc and continuing working is very hard. This is totally unfair.
@C.Gonzalez: I am sorry about your plight. Have you tried speaking with them on the phone?
Not really pal. I live in Venezuela and international calls are not allowed for Venezuelans. Do you have any advice for me? I did not receive any amazon response at this hour, and honestly, I doubt they contact me. In the first email they sent me, they mentioned to me if I want to unlock my account, I need to “sign in and follow on-screen instructions to upload the gift card purchase receipts or other documentation of ownership of the gift card” but the fact it is I cannot even sign in since the password or email does not work. I think the account specialist sent me out a wrong instruction or something.
@C.Gonzalez: Please contact amazon help on twitter
Hi Lemmy! My account has recently been locked. I do online streaming, and I receive gift cards from those who watch my streams. Therefore, I do not have the receipts of the gift cards that I have used on my account. Do you know if it would still be possible to unlock my account? I’ve had my account for more than 4 years, and it is my personal Amazon account.
@Alex: do you reside in Canada or the USA?
Hi Lemmy, thanks for responding. I’m in the US. They requested gift card receipts, and I was able to send some that I received over the holidays from family. But those were not the majority of the gift cards I’ve had on my account.
I’ve only had items shipped to my home address. Never really purchased expensive electronics, other than an Apple Watch last fall. In the past I’ve used Amazon reload to use up small balances (<$2) from prepaid Visa gift cards as those are a bit hard to finish off using in store. I've definitely purchased on Amazon consistently, especially in the past year. Lots of household and hobby purchases. I've only ever logged in from the US and on my own computer and phone.
So with that all being said, after reading your post I believe my account was locked because of using gift cards. I've been streaming for about a year or so, and never had issues. I've tried asking for receipts from those who donated gift cards to my stream, but understandably many people are not comfortable with it. So besides the receipts from the gift cards I received from family, I'm not sure what else I can provide.
It's been a few days, but I have not heard back from the "Account Specialists". I uploaded the receipt to the form online that I saw when trying to login. I'm thinking of sending it via fax as your post suggests. And I guess from there waiting for their response before calling and taking further steps.
Have you seen anyone in a similar situation get reinstated? I've grown pretty dependent on Amazon in the past year due to the pandemic, so it would really be a huge loss for me not being able to use them again in the future. I don't even mind losing the gift card balance I still had if that was the issue.
@Alex: you have clearly violated their terms and conditions as regards gift card usage. You obtained your cards from others sources other than directly from ama3or their authorized retailers. You have just a few options, beg them for leniency or open another account. However, if you have balance on your account, you can sue them to get it out. Please moving forward, don’t use gift cards to purchase huge items on amazon even if you obtain them directly from amazon let alone using gift cards gotten from unauthorised sources
Hi Lemmy, I figured that would be the case. Unfortunately, I never thought of it as an issue as lots of gamers take gift cards tips/donations too. I’ll try and send them a few emails to see what they can do for me. When you say make another account, do you meant to follow your steps of “How to Open A New Amazon Buyer/Personal/Business/Seller Account Without Traces”? Or simply just open a new account?
@Alex: Yes. That is the only way to make a new account.
Hello, I am mansoo bok
I am writing to you regarding my account issue.
My account is locked when I tried to purchase some products on Amazon. I think that it is because the billing address and shipping address are different. Let me explain why this thing happened.
I live in Korea but I used a shipping agent located in USA for some reasons. I guess it caused the identity verification issue. To help you understand, I attached the billing statement showing my name, my address in Korea as well as the file showing the address of the shipping agent I used. Hopefully, you are able to unlock my account so that I can purchase on Amazon.
If the files that I attached to you is not sufficient, please inform me what else I should attach to prove my identity.
I already “address-verification.com”
“Cs-reply.amazon.com” emailed you a few days ago but I could not heard anything from you. I hope to hear from you this time for your earliest convenience.
I appreciate your help in advance.
@mansoo: start by contacting amazon on twitter
My Amazon main buyer account is closed accidentally by a mistake when I called to customer service requesting for an account closure in UK. And along with that, my seller account which was set up with the same email address is also gone. BUT actually all my listings are still active for sale in the front and there are still orders and return requezts coming…
Now i cannot sign in to the account and it shows no valid account can be found with this email address.
I have been using this Amazon account for almost 20years and have never done anything violating Amazon’s policy . I paid for annual prime service and also have a lot of money there in the account. Am I able to reinstate my account? I am so desperate now. Can anybody please HELP!!! Thank you.
@LU: What offense have you committed? are you located in the UNITED states or Canada? You can try to sue them or complain via bb.org.
Hello Lemmy. My account was closed in early September after I placed an order using my account balance which was charged by my debit card. I replied the account specialist with the confirmation letter when I reloaded the balance and kept receiving the exact same automatic reply third times. Since then, I received nothing from Amazon even after I contacted CS through chat and phone. I also tried to send email to Jeff for help and got nothing as well. Finally, I filed a complaint on BBB yesterday after reading one comment on this site. Guess what? I just received an email said my account was reinstated and my balance was back. For the past three months, I was upset and kept searching information online and found your website. Your article really helped me calming down to solve this issue. Thank you so much, Lemmy. I am so glad to share my experience now. If you had made every effort to get your account reinstated but failed all the times, maybe BBB could help. At least, you could get in touch with some “real person”.
@Suki: I am so happy to hear your success story of getting your amazon account reinstated. are you based in the USA?
Hi Lemmy :
My account has been locked due to fraud. I provided proof to Amazon that i did not initiate the transactions nor I did this returns . The account shows that it was logged in Russia which I have never been there as I am in the US. I provided screenshots
I emailed all the contacts you provided above and one agent told me to open a new account under the same email and they will transfer all the information to the new account.
Each agent gives me an answer and I am a Vine Member which I get luxury stuff from Amazon and pay taxes on it later so there is no reason for me to buy anything and return it when I get almost anything I need from Amazon for just paying the taxes on it..
My questions are: Note my account is just a regular buyer account – I was in the top 1000 in the US in ranking reviews
1 – They have my SSN for Vine .. Can I open another account later maybe 1 year ?
2- I have been a month at it they open it for a day or two and close it again . Should I give up?
3- I created a new account under the same email as the agent advised me by email . Can they reopen my old account under the same email ?
Thanks
Steve
@steve: have you tried emailing jeff? I think your account has been compromised by some bad guys. If you open another account, they may link it and lock it immediately. There go to their twitter page first and try resolving things. If that fails, you may need to email jeff
@lemmy Thanks for your reply . I emailed Jeff and I got a response by email asking me to open a new account with the same email and they will port everything. As soon as I opened that account again it got flagged and emailed Jeff again but no luck
@steve: contect them on twitter an make sure you sent the email containing the reply from jeff.
secondly, maye you should also consider changing your device. who knows, your device might be compromised.
@Lemmy: I tried Twitter and I added Jeff too but no answer from his team and Amazon help is as bad as the phone . Basically all they do is refer me back to customer service . It is like a loop.
One rep advised me to dispute with my bank and after that they would open my account. I’m going to do that and see what will happen.
I’m in Wisconsin, and have had this account for a relatively short time, first account, i asked them to delete, out of anger, from their horrible chat support. Impulsive i guess you can say. when i opened up the second account, i used my paypal cash/credit mastercard..everything was fine after several purchases, until i received defective walkie talkies and had them returned. So the option for returning is ‘return funds back into amazon or to have funds put back into my amazon account..i figured it would be faster to just have them put back into my amazon account, and also so i could find a better pair of walkie talkies.
I then received this email:
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because you were using Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds.
…i was literally like, are you effing kidding me???, THEY (amazon) are the ones that put the money back into my account from this return, and theyre claiming its a fraudulent gift card?..how does that even make sense?…. unfortunately, i could not prove my name and address, because paypals statements only put your name and email address at the top, i sent every type of statement, month, custom…nothing was ever good enough and they closed my account.
i literally cried to my husband over this, and i mean, they kept the 49.50 that was my money, and used by my paypal credit card,…and criminalized me. seriously i felt so upset and disgusted at this action.
I do need amazon, i need soups and certain things that are organic, that i cant get anywhere here.
i dont see anything in that email that says i’m banned forever, or cannot open another account.
so should i just open another account?
thanks for reading this,
Meems
I don’t think you can personally open another account successfully. If you open another account with your name, phone number or address, it will also be closed. By extension, anyone sharing the same address or name with you can’t help you out. There are certain things that triggers Amazon’s system. One of them is gift cards another one is returns. Ig you figure out opening another amazon account please use only your bank card. And don’t return items for the fun of it
Thank you, but i do take offense with ‘returning items for the fun of it’…there is nothing fun about going thru a return. having my husband take defective products back to a drop off location in the middle of a pandemic, is not fun. nor is keeping an item and being stuck with it, when its completely useless. Shouldnt be punished for not wanting to accept a sht product.
Thank you for letting me know that it was because of a return.
@Meems: It’s our world against Amazon’s. I am not saying that to spite you. I am simply simulating how amazon views certain things that make them react in certain ways. It is their rule and they run it any way they deem fit. It is sad, but it is what it is. I hope a real competition will come up to challenge them
Agree with everything you just said. I should take it for what it is. a blessing in disguise. I think i’ll purchase off struggling mom & pop shops online from now on, than a proprietary congolomerate that chooses automation to decide your fate,. Why do they all start out so nice, and humble and turn into greedy ego maniacs?…..google, facebook, …they all dropped their morals on the way to the bank….. I understand, thank you,
Meems
Hi, my account was put on hold because my credit card was compromised. I contacted my bank and Amazon and have received a new card. However, my account is still on hold after numerous attempts to reinstate it with Amazon. I have a three year old Amazon account (I never used) that I was able to get re
reinstated after speaking with CS. However, when I tried to make a purchase I received an email saying they needed further verification. I have a new credit card, that is used and I sent them the information from my credit card with my name, address and last four of the card. They said the account is closed now because they think it’s associated with another user. I am trying to open a new buyer account because I purchase all our daily needs from Amazon. I used my iPad to open the re-open the account. I don’t remember if I have ever used the iPad for Amazon, but before I did anything I deleted everything back to factory settings. I did not reinstall anything into the iPad. Then I used my iPhone as my hotspot, using my VPN and closing all locations and signing out of the cloud. I used the email that was reinstated by CS, a new credit card, a different phone number and the factory set iPad. What can I do to open a new account? Would it help if I purchased data for my iPad and used that instead of my hotspot from my iPhone? I’m in the US and not sure what else to do?
i think your ip address gave you out. everything must be fresh for you to use amazon. I mean your card must not carry the name of any user that has been previously suspended by amazon, you must not share internet from the same modem that someone with a suspended account has used. finally, if you must use the same device, make sure you don’t ever use the amazon app on a device on which an amazon account has previously been suspended. in other words, pick a browser that you have not used to login before and stick to it and make sure you uninstall their app and don’t ever click on links. better still buy a new device. did I also tell you that you can’t use the address that is linked to someone who has had his/her amazon account suspended?
Hi Lemmy,
Since it’s my first time opening an Amazon account and I don’t own a credit card, Amazon has closed my account, cause of using gift cards at Offgamers site. I’m not sure if that site is a 3rd party store. Since I have contacted the support center Offgamers they told me there was no problem with their cards, unless Amazon stated which codes caused my account to be closed.
It’s been a week already since I emailed Amazon and I have emailed them again today.
If the site where I’ve bought the cards is a 3rd party store. Kindly let me know, so that I don’t have to contact Amazon again.
@mellosaa: any seller that’s not listed on amazon’s site is 3rd party
Thank you for your response. Since I won’t be expecting emails responses from Amazon, will calling the support center help since I want them to send me proof that the store where I bought the Amazon gift cards are third party. I emailed offgamers for a refund, but they state that they need more proof from Amazon. I did spend out a lot of $ on Amazon gift card, it’s a waste if I don’t get my refund back.
@melisa: you can call them but I don’t think they will help. Please Google Amazon
Hello, Meylissa, my experience is the same as yours, but I bought a gift card on Taobao.com in China. , I am also the first time a user to shop on Amazon in the United States. Amazon seems to be unwilling to tolerate the use of third-party gift cards to pay for goods. I have been in contact with Amazon for a month. At first, Amazon said it was closing my account. Then a month later, I received emails saying that they instructed to suspend the account. After a month, I continued to receive emails that your account continued to be closed. . I’ve been tossing back and forth for three months now, it’s almost meaningless, but I wish you good luck
Thank you for your reply. It is unfortunate to hear that. But did you get a refund from Taobao? Since Amazon doesn’t accept cards from 3rd party.
I was planning to ask a refund back from Offgamers, since I spend a lot of $ on the Amazon cards. I just hope Amazon could give me some proof that I can get my refund back.
@Melissa H: Your card seller should give you that refund
Hey Lemmy, thanks for this informative post, I wish I found something this informative before placing orders that led to my account’s “temporary suspension” according to Amazon. I am quite a novice when it comes to buying on Amazon, even though my account should be more than 2 years in age, I have never bought any item until recently. It happened that I needed some devices and I thought it good to order them from Amazon. I have been trying to pay directly with my Naira MasterCard but it appears the recent forex restrictions put in place by Nigerian banks led to my card being declined. So I sought an alternative. I bought bitcoin and then exchanged the bitcoins for Amazon gift cards on Paxful. I was just naive; my expectations were, I’ll just load the gift cards and boom! I’ll checkout my cart.. with no hassles, unfortunately, the reverse is now the case. About 2 minutes after checking out my cart, I got a mail from [email protected] saying:
“Hello,
We have suspended your orders and Amazon account because we detected unusual activity on it. You can help us unlock your account by logging in to your account and following the on-screen instructions.
Please note that you will not be able to access your account or place orders with us until we confirm your information.
Sincerely,
Amazon.com”.
When I attempt to login, I am faced with a screen that says:
“Account locked temporarily
We noticed unusual payment activity on your account and need to verify ownership of the payment method used on your most recent order”
The above message is followed by some fields named “Enter Billing Details” & “Attach Supporting Documents”.
Presently, I am quite confused as to what to do and where to start from as the paxful seller seems not to have receipts for all the cards.
I don’t know how to prove my innocence & naivety to Amazon amidst all these country stereotype and odds.
I redeemed the cards one after the other with about 10 mins interval until it reached $600 (the value of my cart).
Do you have any advice for me Lemmy? I’ll really appreciate any heads up right now.
I am so frustrated right now cos my expectations were quite far from the reality unfolding.
@enny: it is so sad to hear this. However, at this point, the deal is already done and you have just less than a 50% chance of recovering your account.
Hello, I am a blind person from China.
I don’t have a job in China at the moment and can’t apply for a credit card that can support paying orders at Amazon.
I had to find a third party to buy two gift cards to pay for my study materials, but after paying for the order, I received an email that Amazon closed my account
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of our Terms and Conditions. We cannot reissue the gift card or reimburse you for these funds. For further details, we suggest that you contact the party who sold or gave you the gift card.
Please note that buying Amazon.com gift cards by unauthorized third parties, and sold or transfer-for-value of Amazon.com gift cards is a violation of our terms.
You can find more information on the Amazon.com. Help page:
http://www.amazon.com/gc-legal
If you believe we took this action in error, please email us the attachment of the gift card purchase receipt, or other documentation such as an email from the sender, authorize all the Amazon Gift Cards used to place the order 113-8226640-8472257.
Sincerely,
Account Specialist
Then I chat with online customer service and they ask me to call and fill in the information.
Then they responded to an email like this
Then they responded to an email like this
It’s been a month since then. I’ve sent a lot of messages and materials, but they haven’t responded. I’ve also sent an email to Jeff, but I haven’t received any response
In this case, can my account be restored
@once you have sent a mail to jeff and no response, I am afraid, your account may be gone for good. using 3rd party gift cards is a sin on amazon
It turned out to be so! Thank you for your answer. I just hope they will not block my delivery address.
The last email I received was like this
Your Amazon.com order cannot be shipped
Hello,
Your account is temporarily on hold. You are unable to access your account, use any Prime benefits, or place orders until you confirm details related to your payment method.
We took these actions because either the Amazon Gift Card(s) or the Amazon Gift Card balance you are using is in violation of our Terms and Conditions.
You can find more information on the Amazon help page:
http://www.amazon.com/gc-legal
If you believe we took this action in error, please email us the attachment of the gift card purchase receipt, or other documentation such as an email from the sender, authorize all the Amazon Gift Cards used to place the order ..
Sincerely,
Account Specialist
At present, my new account has not been shopping, but the locked account is also a new account, indicating that it has been registered for a year. I have no job in China, and the bank basically refuses to apply for credit card
If I apply for a credit card and make a purchase, I don’t know whether my new account will be frozen
@joe: if you use a credit card, you won’t have account suspension unless yu are using a hacked credit card.
Well, thank you very much for your answer. Finally, I would like to ask you, is there any chance for my old account to be restored after my first shopping
This is the reply I got after the email I sent to Jeff. Later I have been sending emails to the account specialist and Jeff, but there has been no news. I don’t expect my account to be restored, I just hope that I won’t be banned when I have a credit card
Your Amazon.com order cannot be shipped
Hello,
Your account is temporarily on hold. You are unable to access your account, use any Prime benefits, or place orders until you confirm details related to your payment method.
We took these actions because either the Amazon Gift Card(s) or the Amazon Gift Card balance you are using is in violation of our Terms and Conditions.
You can find more information on the Amazon help page:
http://www.amazon.com/gc-legal
If you believe we took this action in error, please email us the attachment of the gift card purchase receipt, or other documentation such as an email from the sender, authorize all the Amazon Gift Cards used to place the order ..
Sincerely,
Account Specialist
I sent the last email to the account specialist before receiving this email, but I also sent it to Jeff before that. But until now, I have not received any messages
@joe: if you send a message to jeff, you need to wait for at least 7 working days for a reply
Yes, the last email I received was September 12 of last month. I can say that I have been sending an email with Amazon executives and account specialist to explain my situation and helpless payment method for a month, but I have not received any reply. I think the possibility of restoring the account is not very high
Finally, thank you very much for Lemmy’s reply
A few years ago, I was shopping in Amazon Japan for the first time, and it was a success to place an order with a gift card
This time I encountered such a sad experience when shopping on Amazon in the United States. A few days ago, I can still log in to my Japanese Amazon account, and there is still a few thousand yen gift card balance in my account. Today I logged in to Amazon Japan and received a mobile verification code URL link. When I visited, it was prompted that there was a problem processing the request. We are trying to solve this problem until it is completely solved. Is this the consequence of sending an email to Jeff, which led to the suspension of my Japanese Amazon account? I am very sad now
@Jorlinhu: why did you send a message to jeff in the first place. the major problem here is about amazon.com not amazon.jp
This is the case. At the beginning, I used a third-party gift card to pay for goods. I was not sure about Amazon’s policies and the account could not be restored.
Then I searched this article on Google and decided to email Jeff. I was a little anxious at the time. The content of the email was very simple. I didn’t even know that Jeff was the president of Amazon. Then I sent my current situation to the account specialist, and then I received the last email above.
I finally received the last email from the account specialist last night. They still decided that the account was closed due to the use of the gift card in violation of the policy. However, I contacted amazon.jp customer service yesterday and the customer service told me that the jp account is normal. In China, you need to use vpn to access jp Amazon. This vpn may not be very good and the account cannot be logged in
Finally, thanks again to lemmy for the answer
Then attach last night’s email content
Your Amazon.com account has been closed
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of our Terms and Conditions. We cannot reissue the gift card or reimburse you for these funds. For further details, we suggest that you contact the party who sold or gave you the gift card.
Please note that buying Amazon.com gift cards by unauthorized third parties, and sold or transfer-for-value of Amazon.com gift cards is a violation of our terms.
You can find more information on the Amazon.com. Help page:
http://www.amazon.com/gc-legal
If you believe we took this action in error, please email us the attachment of the gift card purchase receipt, or other documentation such as an email from the sender, authorize all the Amazon Gift Cards used to place the order 113-8226640-8472257 .
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com
@Kelvin Following-up my last post.
I finally got it sorted. One of the “Account Specialist” claimed he/she unlocked sucessfully and turns out it doesn’t. I have to keep sending email and calling the hotline for help. Fianlly got my account unlocked after submitting my document the third time.
1. Apperently the “Account Specialist” may not see your email for whatever reason. (The automatic response is pretty much meaningless) If you email them and does not get a response after 24 or 48 hours. Do it again.
2. After sending email, ask the @AmazonHelp Twitter account for a number to call. Call this number and politely ask the representative to communicate with the Account Specialist for looking into your issues sooner.
3. Patient and polite, but also persist.
My tips:
1. Read Lemmy’s well written post again and again, make sure you didn’t miss his points.
2. It’s normal to be fusturated and even angry. Stay cool, polite and professional in the communications, that would help you a lot. Not only to Amazon, nearly every company allows their employees to end the communication and put you on the blacklist if you abuse them. If you find difficulties to keep clam or not sure if you get the correct tone (as English could be your second language, like me), ask a friend for help.
3. @AmazonHelp cannot help you directly, but they response extremely quick and prompt. Tweet them to ask for general inforamtion and contact numbers.
4. Unless Amazon change their workflow, I could forsee any using any cards that does not issue formal card statements will cost you an Amazon account, as they seemed don’t accept other proofs. Therefore, I would recommend *only* use a card that issues “formal” statement – a print-friendly PDF / hardcopy card statements that includes your name and billing address. Use a card on Amazon only after the first statement has been issued – i.e. you always have a card statement to submit immedidately in case they lock your account. If you changed your address, may be it’s a good idea to temporary not shopping on Amazon before you have new card statements with the new address.
5. Always review your details in your Amazon account, clean up cards, address and phone numbers you no longer uses.
6. Do not use other’s cards on your account. Everyone shall using their own cards on their own account only. Consider Amazon Household for family shopping if that’s applicable to you.
Finally, thanks Lemmy.
@kelvin: i am glad you had it sorted out. And, thanks for you valuable contribution by the way.
Hi Lemmy
I was using my account to get pc parts off amazon and I was going to order my very last part so I purchased a $440 amazon and a couple hours after the purchase I was emailed this…
Hello,
We have canceled your order and voided your current gift card balance.
We have taken these actions because you are attempting to use Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds. If this activity continues, we may take a permanent action on your account.
You can find more information on the Gift Card Terms and Conditions Help page:
http://www.amazon.com/gc-legal
Sincerely,
Account Specialist
Amazon.com
https://www.amazon.com
=====================
I have been constantly emailing I been emailing them pictures of the receipt (like they asked) and I sent them paragraphs stating the purchase is not suspicious and Ive been as polite as possible
I have also have been calling them but no luck
Until recently they emailed that my account has been closed
I am losing hope and I feel as if Ill never get my account back
@donuts: the email you copied here didn’t indicate that your account was closed. When did you receive the account closure email from them?
Just Googled this page after a restless night.
If I have known it would trigger a fraud alarm, I wouldn’t recharge my account’s gift card balance with a bigger amount – Yes, I got my account locked simply because I recharge the balance, not even going to buy anything yet. Out of curiosity, I called the card issuer and they claimed there were no authorization/transaction requests from Amazon.
Unfortunately for me, the card in question was issued less than a month ago, which does not even have its first card statement yet. Amazon Account Specialist rejected my other proofs and warning that they will close my account if they don’t receive the card statement they requested. The fortunate part is that the card issuer representative is so nice and helpful to change my statement cycle which could help me to get my next statement sooner, but that still need a few days. I am so worried Amazon will just simply delete my account tomorrow, forever, with all my Kindle books gone.
Lemmy, I am in anxiety at this moment. In your opinion, how likely that I can get my account back? I am using my own card on my account. I am not a frequent shopper but my account has a long history – close to or even passed 10 years, I played by rules and I never return/refund anything. I am still in shock by the fact that they just simply lock my account simply over a recharge transaction. I am also wondering if they believe some credit cards are fraudulent, why would they not implement 2FA/secure code they let the card issuer verify and authorize the transaction?
If they still refuse to reinstate my account even I submitted the exact card statement they have requested, do you think I it is wise to escalate my case to Jeff right away?
@Kelvin: your location/country of residence will paly a huge role here. if you are in the USA, please provide them with all the requests. If they still wouldn’t open your account, contact amazon’s help on twitter. Hopefully, if that fails, word a very polite and professional request to Jeff.
As a last resort, that is if you are in the USA, I pray it doesn’t get to that point YOU can sue them and get back every dime. However, you can’t force them to reinstate your account.
@james: the mistake you made was trying to purchase another high end electronic after your first warning suspension. You can try and contact amazon on twitter this time around. If they ever opened it for you again, please don’t buy such high end items with a gift card any more. But some other things. If you must buy that laptop, please use your
@lemmy what kind of items would you have advice i purchase and what of if i email any of the amazon executive with the same issue do you think they can help
@James: try that out sir
hello i need help with my amazon account
Hey Lemmy
Great job your doing here i have been having serious issue with my amazon account.I have been try to save with it knowing fully well that i would need this money to get some gadgets . So what i do is that when ever i have some spare change i just purchase a gift card and load it on my account till i finally got a totally 1000 bucks so i tried to get a mac book air laptop last Tuesday and i discovered that my account was suspended so i call the customer care and they file a report and the Account Specialist contacted me and after a few messages back and fort they asked me to send my gift card receipts which i did and on Thursday my account was opened and was ask to change my password which i did and so i just left the account and the following day trying to purchase a different laptop i was suspended again and when i contact the Account Specialist i got the message
“Hello,
After a review of your details, we have determined it necessary to close your Amazon.com account. Any pending orders have been canceled.
We may not reply to further emails about this issue.
Sincerely”
i really don’t know what to do and i need help
@james: the mistake you made was trying to purchase another high end electronic after your first warning suspension. You can try and contact amazon on twitter this time around. If they ever opened it for you again, please don’t buy such high end items with a gift card any more. But some other things. If you must buy that laptop, please use your cc
Hello Lammy, it will be great if you can help me with this.
I opened an account on Amazon and filled in my bank account details for the 30days free trial. Immediately, my account was debited with the sum of #6,652.75.
The description of the debitor was POS/WEB PMT BUFFALO BUFFALOOOUS. After some seconds, the amount was refunded to my bank acount. After this, I tried to use my new amazon account to get a free audiobook, my acount was locked instantly and I was asked to provide the billing details of my payment method. I didn’t understand what this mean but I provided the details of my bank account and attached the screenshot of the debit alert I got. I later received an email from Amazon stating that my details are insufficient to unlock my Amazon account.
Since then, I’ve not been able to do anything at all on the account. I’ve been on this for almost a week now and it has really sapped my energy. I need to know what to do.
Amazon is requesting for the details of my payment method for an order I made but I didn’t order anything. All efforts to resolve this issue has also proved futile.
I tried to send them an email but all their email addresses accessible does not support reply. The number I got, 1-800-388-5512 is also saying incorrect whenever I dial it. I don’t know if that is due to the fact that I’m located in Nigeria.
Please what else can I do and how can this issue be resolved?
Thank you.
@Ifeoluwa: you have a high chance of recovering your account. which bank are you using? what you need to send to amazon is your card statement or your bank statement. Also, read this post https://www.lemmymorgan.com/reinstate-suspended-amazon-buyers-account/ and call their support on the line provided there
Hello Lemmy,
My account was on hold for one week.
this is amazon email :
Your account is temporarily on hold. You are unable to access your account, use any Prime benefits, or place orders until you confirm details related to your payment method.
We took these actions because either the Amazon Gift Card(s) or the Amazon Gift Card balance you are using is in violation of our Terms and Conditions.
You can find more information on the Amazon help page: http://www.amazon.com/gc-legal
If you believe we took this action in error, please email us the attachment of the gift card purchase receipt, or other documentation such as an email from the sender, authorize all the Amazon Gift Cards used to place the order 112-2920873-1043456.
May I ask that can you help to compost appeal email?
@Jian Liang: Am sorry at your loss. However, this is the ultimate guide https://www.lemmymorgan.com/reinstate-suspended-amazon-buyers-account/
I am selling an amazon old buyer account with purchase history. interested buyer contact me
my skype: fardousbd11
What just happened to me is not to believe. I have an aunt who lives in the United States, recently she lost everything she had, the bank took her home, her car and she was ruined. Then the family decided to send money to her from our country (Colombia). Since sending money by WU or MG is too expensive, I decided to buy an Amazon gift card from my own account and send it to her. It was only 500 dollars. When she redeemed the card, her account was immediately suspended. They did not give me any refund for this so I decided to write to the support asking why I had not reimbursed the money from the gift card that had not been used. They replied that they would not make any refund. Then I told them that that was not right because the gift card could not be used because they had suspended the account for no reason and I warned them that if they did not give me a refund I would go to the bank to report the action as fraudulent, indeed their response It was that they would not make any refund and they sent me a telephone number to which I could communicate for more information. So since I didn’t get the refund I requested, I approached the bank to carry out the due process and oh! surprise. One day after the bank reversed the payment, my account was also suspended.
@Johan Camilo Frai: You mean you bought the card directly from amazon with your bank credit/debit card? And they went ahead to suspend your account because you called for a refund on the card not used? Amazon is losing it Very soon, only US citizens would be allowed to trade on their platform.
Has Amazon stop this act of banning buyer account
@Seun: they haven’t
My account is closed. I want to open other account. I have one Bank account number only. Before I was using Google pay(tej) for payment. If I open new account in new mobile with different details and using same account number but different UPI address, like phone pe. Can I do so so that they can’t trace my account?
@Pratap: I am sorry about that but you sincerely need to new bank detail for you to avoid been traced. Why did they close your account in the first place?
Amazon suspended my account on the 25th of June this year. I tried everything, explaining to them how I got the cards because they were low value cards, so I had to stack up a lot of them. They wouldn’t listen to what I was saying. I sent emails to the men at the upper echelon, Jeff and Dave, and I got my account permanently closed instantly. I even left a complaint on bbb.org and they replied that they couldn’t do anything. I woke up today and an email stating that they had reinstated my account was in my mailbox. I’m going to buy best buy gift cards and shop there, I’m not going to risk amazon ramming me in the arse anymore.
@Greek Gott: are you a resident of the united states?
How much gift card balance were you having as at the time of the account suspension?
What was the last thing you did before the account was reinstated? Share you steps to help others
Good day, Lemmy!
If a person has a Buyer account that is locked or closed by Amazon, then can that person open an Amazon Associate account safely? Would the Associate Account be linked to the Buyer one and banned as well?
@peter: you need an active amazon account in order to open an amazon associate account
Lenny, None of this applies to me my account as a buyer for a small business has been suspended for 15 days or so now. We are a very new small business only opened our doors 2 weeks ago. No address changes nor email changes. No non payment, One $20 item came damaged in our first $900 order and was credited. Then one morning An Account Suspened for misuse of Services. NO One at AMazon will tell me what that means exactly. They say it could be we tried to log in with the wrong passcode . But if that is the case even my Chase bank account has a way to remedy that quite easy. Or on another call they say my credit card addr is different from my shipping address. This is true but not a crime. I get my credit card statement sent to my house and of course the product sent to our very new business. The customer service people maintain polite composure when we speak. But at the end of the call some wil say this and I quote. I understand your frustration, I would be frustrated also and I HOPE the security team resolves this isse one day. As a consumer do I have legal rights from being denied access when I can say I have done nothing wrong and the lack of being able to get low cost product could lead to my company having to pay more from various vendors instead of the low prices at Amazon. I cannot compete on a level playing having to pay higher prices. I live in the US . I am not buying electronics, I have never changed addresses , Nover used an Amazon Gift Card and after reading the horror stories will never use one. IS it legal to capriously closed and account of a customer and refuse to say more. Yes I have sent to two page written letter overnight delivery and no reply.
@M.K Caiado: You have a good case against them. Please answer the following questions
1. do you have any fund trapped in the account?
2. have you contacted amazon on twitter using the following link? https://twitter.com/AmazonHelp?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Start with that and see what happens.
In all this, you need to be honest and detailed with your explanation while dealing with amazon. At the same time, don’t say what you are not asked.
@LemmyMorgan:
So, I sent an e-mail to their enquiry e-mail and I got a response:
“Dear Yuri,
According to our records we have not yet processed your inquiry. However, this is no reason for concern. Our team responsible for faxes and letters is currently processing more inquiries than usual. The processing time therefore may be longer than usual. Unfortunately we don’t have the possibility to give single inquiries priority.
We apologize for any possible delay.
Please be assured, however, that you will receive an answer via e-mail as soon as your letter / fax inquiry is processed.
We hope this information has been helpful. Thank you for shopping with Amazon.de.
Warmest regards,
Alfred Madumo”
But if they don’t fix it on the 4 days you just told me, I’ll do as you said and contact Jeff, and explain them about my moving and this e-mail!
Thank you so very much for the help!
I’ll keep you posted!
Hey Lemmy!
So I recently moved to Germany (from Brazil) and so I updated my address location to here, and also my phone number and everything. Then I bought some stuff for the new house I got, but then I got these e-mails:
“Good day,
We have provisionally suspended your orders and your Amazon account because we noticed unusual activity in it. You can help us unlock your account by logging in to your account and follow the instructions on the screen.
Please note that you can access again until your account and place orders after we have verified your information.
Friendly greetings
Amazon.de
https://www.amazon.de”
So I accessed my account again and filled what they requested of me. Afterwards I got a different e-mail:
“Good day,
We have provisionally suspended your orders and your Amazon account because we noticed unusual activity in it.
You can help us to solve this problem by logging in at Amazon.de and the on-screen instructions
followed in order to verify the billing information for your bank account ending in XX.
Please note that you can access again until your account and place orders after we have verified your information.
Friendly greetings
account specialist
Amazon.de”
But if I access my account, it shows no on-screen instructions and it shows:
“Your information has been reviewed.
The information you supplied was reviewed by Amazon but we cannot unlock your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns.”
And I never got this e-mail, and somehow, one of my order was already dispatched and everything. But I can’t see my order list anymore, nor update my info, nor anything,
@yuri galiza: call amazon call center and request to be transferred to an account supervisor. If they don’t solve your account within 4 business days, send an email with the full details of the issue you are having to [email protected] and wait for 5 business days for a response. Best of luck. The key to your getting your account back is transparency and not holding back any information. Let them know you just changed location
My account functions just as normal.. Just don’t know what all this is all about, having gotten an email from Amazon saying my gift card balance is voided but my gift card balance remains unchanged. Everything looks fine.
P.S wouldn’t let me reply to your comment directly.
@vic: that’s a system warning. Are you located in the United States?
Hello Lemmy.
Just received this email from Amazon after placing an oder that includes a PS4 and some game disks. My gift card balance of about #400 is still there though.. Can I go ahead and reorder with it? Do I risks having my account permanently banned? I don’t even know what to think anymore.
“Hello,
We have canceled your order and voided your current gift card balance.
We have taken these actions because you are attempting to use Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds. If this activity continues, we may take a permanent action on your account.
If you believe you received this message in error, please call Customer Service at:
Customers within U.S. and Canada: 1-888-280-4331
International customers: 1-206-922-0880
You can find more information on the Gift Card Terms and Conditions Help page:
http://www.amazon.com/gc-legal
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com“
@Vic: sorry for the late reply, were you able to continue using your account after this incident?
@naeem: I am sorry for your plight. Sadly, you are currently at their mercy. Amazon doesn’t take high gift card balance lightly, more so when you are trying to purchase electronic gadgets such phones with it. Your last option is surely sending an email to Jeff bezos
Your information has been reviewed.
The information you supplied was reviewed by Amazon but we cannot unlock your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns
Good morning lemming, I went through your page last night and I read some articles you posted about Amazon cards and it account. I want you to help on this regard. My Amazon acct wasn’t block but my balance were withheld. It says
Hello,
We have canceled your order and voided your current gift card balance.
We have taken these actions because you are attempting to use Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds. If this activity continues, we may take a permanent action on your account.
If you believe you received this message in error, please call Customer Service at:
Customers within U.S. and Canada: 1-888-280-4331
International customers: 1-206-922-0880
You can find more information on the Gift Card Terms and Conditions Help page:
http://www.amazon.com/gc-legal
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com
@eugene: you are lucky this time. Please don’t use gift cards to buy any high end gadgets moving forward. Also, make sure you buy any gift card directly from amazon
hello lemmy , thanks for this helpful piece
pls I need help about some issues .
1. how do I get free fax website or mobile app and if I do how do I send
the fax.
2. my account has been lock since June 2019. after I made an order of a phone with my
gift card balance of about 600, about 470 for the phone and 130 for shipping and duties
as the order is coming to nigeria.
the first email I got was
We have not been able to confirm the billing details for your card Master Card ending in 01. Please contact the card issuer and have them send the information below to our secure fax line:
— The billing name and address that you registered to the card.
— The last two digits of the payment card.
and I reply them that I did not paid for my order using any card
and later I got another email later saying
Hello,
You are unable to access your account, use any Prime benefits or place orders with us until you confirm details related to your payment method.
Please send the receipt, or an email from the sender, to back up the purchase of all the Amazon Gift Cards used to place the order 112-0206058-****** to our secure fax line. Make sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt or any other proof of purchase.
You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification
Please expect a response from us within 24 hours of sending your fax.
We may suspend or close any new accounts opened to avoid this process.
Sincerely,
Account Specialist.
I don’t know what to do since then until I am coming across this today please help me
@olawale: please call their customer service and asked to be transferred to your account manager and
Hi. My account was suspended due to fraudulent activity. Was I in the wrong yes. My ex boyfriend credit card info was still in my payment options and i bought multiple items. My question is what happens to the purchases I’ve already made. Does it matter if the have shipped or not. I really want those items.
@Cayana: If they have shipped, you have nothing lose. Otherwise, the items will be cancelled and you will not receive a refund except you can challenge them in the law court
Hi,I think this is too much from amazon,is no longer safe to use amazon.amazon is the king of fraud
@Tolu: Amazon is indeed fraudulent. Where is all the money that they are withholding going?
My amazon seller account got suspended and after writing series of emails and going through several procedures, they still didn’t release my account until i was introduced to hacklord.He was able to help me re-instate my account and generate multiple positive reviews, he did an amazing job..you should contact him if you’re having this same issue with any seller account!
really a nice work you got here and must sure admit i have learnt alot. though i have been shopping from amazon long time before now until i got my funds on hold as i tried out shopping with gift card. it seemed all good at first until i was emailed about my account suspension. i call them almost every day and has always been asked the same task of refaxing these gift cards. the last was even card statement which my local bank couldnt provide but suggest the account statement alongisde a receipt of my card transact from an atm which were all sent to them. i have sent emails to [email protected] as well and the executives you suggested. but i just got an email in respect of a message replied on behalf of jeff himself station my email may not be further replied on the same note. can you help with any advice because the other customer rep i spoke to earlier today suggested i email the account specialits. just confused as am not ready to llose my money on here…
@Kim: what is the source of your gift card? Did you buy them yourself from their authorized stores?
Is there any format the fax to amazon is supposed to follow?
I mean the cover sheet and subject of the fax
@Wlter: no particular format. Just make sure you present very information required of you
I just received automated response from amazon specialist, but still waiting for there real message
No, I don’t open my account with email, I used phone number to register that’s why I didn’t get there message through email but have message the address you gave me and still waiting for reply
My account was on hold with no reason but my problem is that I use phone number to type, I didn’t use email so I don’t know the means I can be contacted.
@Obafemi Idowu: contact account specialist via email [email protected] or call their line
My account too was on hold for no reason and the problem there is That I only use phone number, I didn’t use email and I don’t know how they can contact me on my phone number, I even use my email that is not link to my account to message them but still no response.
@obafemi: have you received a message from them on why your account was closed?
I’m having trouble signing into my amazon account . all i get was that my email address or password was incorrect and i didn’t receive any message from amazon saying anything about my account being suspended or closed. I recently signed up for the account and i ordered a few items on the website , so im not sure why my i cant access my account . I’d appreciate any information that can help on how to go about it. Thanks
@Mayowa: it often happens. please call customer service to verify the status of your account. Am afraid, your account is either on hold or suspended. let us hope it is recoverable.
I got this mail on May16,2019
I used to purchase bitcoin in purse.io I lost 250 dollars.There afterMy account cannot access.If any chance to recover my Mturk id please help me
Hello,
We have closed your account and canceled all outstanding orders.
We took these actions because you were using Amazon Gift Cards that are in violation of our Terms and Conditions. We cannot reissue the gift cards or reimburse you for these funds.
If you believe you received this message in error, please call Customer Service at:
Customers within U.S. and Canada: 1-888-280-4331
International customers: 1-206-922-0880
You can find more information on the Gift Card Terms and Conditions Help page:
http://www.amazon.com/gc-legal
@Arock: it is wrong to buy a gift card with btc.
I have my gift card receipts but it’s from 10 different locations and people. Will Amazon accept this from me
@opey: they will accept so long you bought them from their authorised retailers. But the issue of gift cards is beyond that. Amazon now view it as an avenue to launder m on money. So, if you have a very high amazon gift card balance on your account, Amazon will suspend your account as this will trigger their fraud alert
Hello my Amazon account was locked. At first I was asked to send my statement with billing address. But I later got an email to send my gift card balance. I have sent them my billing statement and all but I have not gotten a reply yet from them
@opey: since when did you send the necessary things to them? Have you tried calling them on the phone?
@Lemmy Morgan : Have you service unlock account amazon ?
Thanks
@truong: can you please explain better what you mean?
Amazon is on the way to bankrupt I guess because they treating customers like a shit
Lemmy,
I never redeemed any GC. I only do GC reload with my bank debit card. Yes, I tried customer support, twitter help and other means but no one responds. Surprisingly I never got response to Jeff ‘s email.
@James: You didn’t provide me with the first email you received when Amazon suspended your account. You can send that to me via email.
We need to reset the whole process. You must call them and ask to be transferred to your accountmanager/supervisor. Tell him/her what happens and we can take it from there.
Hi Lemmy,
My account was closed on 17th Dec 2018 for reason “We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of Terms and Conditions. …..you the gift card.”
I have never used any third party GC reloads, all GC realoads I do are for Amazon.com purchases, my billing details are correct. I sent that the verification document they asked for via fax. I patiently waited for over month for the account specialist team to reply and for customer care to help but nothing worked then I wrote an email to [email protected] but got no response after waiting for more than 5 days and then I wrote email to [email protected] about the whole issue, I waited for few days but didn’t receive response even from jeff’s email id. I am not receiving any response from any of the Amazon’s team. My account is very old, I didn’t violate any of Amazon’s policy to my knowledge, I believe my suspension is incorrect yet I receive no response from Amazon, what best can be done in this case? Please help
@James: I am so sorry about your situation but Amazon takes issues of gift cards and gift cards balance seriously. Can you please answer the following questions?
1. What’s the the amount of agc balance you have as at the time your account was suspended?
2. What item were you trying to purchase prior to the suspension?
Hi Lemmy,
Thanks for your reply.
1. I use to do $600-1000 reload for frequent purchases
2. I used to purchase products mainly in computers&accessories and supplements. (I never purchased mobile phone or mobile phone accessories)
@James: Your regular gift card balance is suspicious to Amazon. This is so true especially when you said you redeem the cards as against reloading them.
Now to the possible solutions, you need to send the message you received from Amazon when the accounts were terminated to this comment box.
As for you not getting a reply, are you sure you used the email you registered with on Amazon? Have you ever tried calling Amazon support at all? You need to exhaust every avenue to resolve this with the regular Amazon support before venturing into contacting their executive. Please reset the whole process by calling amazon customer service or by sending a DM to amazonhelp on twitter.
I have never redeem any GC, I reload my balance using my debit card.
I tried twitter, Amazon customer support and writing to all executives but received no reply from everywhere.
@James: call the number on this post https://www.lemmymorgan.com/reinstate-suspended-amazon-buyers-account/. there is no way they won’t pick it.
Can I try calling HQ’s number?
@James: call their customer care number.
Lemmy, they pick the call, but all they say is that “We would submit a form to account specialist team, you will receive response from them in 24-48 hours” and that never worked in last 60 days. I sent multiple email to account specialist team over 60 days never did they reply even once. I didn’t violate any of Amazon’s policy, provided them the verification document they needed, yet they do not tell me why they can’t reinstate my account. I am suprised even writing to Amazon executive even [email protected] is not working, they didn’t reply me even once although I sent them multiple emails. This is very sickening.
@James: the content of your email must have pissed them off. Secondly, you don’t need to send multiple emails. Once you send one, wait for two weeks for a reply and send to another executive. Number one rule to getting your Amazon account reinstated is to contain your emotion and be very polite when writing to the executives. Sending multiple emails to the same email is considered an act of desperation and rudeness by Amazon executives. They will surely ignore such email.
I will advise you to use an email that you have never used before to send them a message. But this time, be calm and polite.
Lemmy, I sent them multiple emails over last 60 days, I have waited for more than week most of the item to receive a reply, when I don’t receive a reply in 7 days I would send them another email. For all emails I sent 45 days under my suspension, I was extremely polite and professional in writing them an email but never received any response, only after 45 days when there was no help that naturally pissed me off. A few days back I dropped an email to [email protected] as well, haven’t heard back from them too yet.
@Jagadish: send them a message with an email other than the one you used in creating your Amazon account that you have been using all along
Dropped an email to jeff from another email id 11 days back, that didn’t work as well. Didn’t receive any response. The way Amazon has been behaving is unjustified, looks like they have reached a point where they don’t care of customers anymore.
@James: I think they new careless. I remember when they withheld my 490usd balance for just no apparent reasons. And guess what, they didn’t reply my email. The best thing nowadays is not to get into their bad books.
Hello Lemmy, please what does it mean to use an account related to one that has been closed?? I was told this but I’m sure I don’t have this at all. Kindly help.
@bukola: maybe your friend, relatives or you share the same address or iptv with someone who has been banned by Amazon