This post was most recently updated on June 11th, 2019

Contrary to the recent popular belief that Amazon has grown bigger than its customer(and employees), I would like to say Amazon is still that a cool company that actually cares. Amazon still cares about her staff and customers even though recent developments make it look as if the reverse is the case. I have never had any reason to doubt them, not even when I encountered a problem with my account with them. Honestly, they have a wonderful team of helpful customer service. The best I had ever seen. All the above was what motivated me never to give up since I am sure I hadn’t committed any offence. If I can do it, you can give it a shot also. Reinstate Amazon Buyer Account with the well-researched tips that you are about to read here.

If you are here, definitely you or someone dear to you is having a suspended Amazon account. It can be a painful experience especially if you have not done anything wrong. Luckily for you, I have been in your situation before and I got it to figure out. This post explains how to Reinstate Suspended Amazon Buyer Account. It is no boasting that you won’t get a more comprehensive solution than this elsewhere(except maybe from those who charge to help). I will provide working ways of getting your Amazon buyer’s account reinstated/reopened even when you think all hope is lost.

Types of Accounts that you can Open with Amazon

1. Buying/personal/regular Amazon account: The most notable benefit of Amazon regular account is the fact that you can also become a prime member. Now, if you plan to use Amazon regularly, you should honestly consider subscribing to prime(with all its benefits).

   You can have as many ‘Buyer’ accounts as you want(As long as none of them has previously been closed by Amazon). However, you can only have 1 ‘Seller’ account per household. A second ‘Seller’ account requires pre-approval by Amazon.

    
2. Amazon seller account: First off, you can have only one selling account on Amazon. Since 2000, Selling on Amazon has been helping individuals and businesses increase sales and reach new customers. Today, more than 40% of Amazon’s total unit sales come from third-party selection. Additionally, you can either sell as an individual or as a professional. Each has its own benefits.
3. Amazon student account
4. Kindle Account:
5. Amazon Associate/Affiliate Account: When you have this, you earn commissions by directing people to buy on Amazon. You can be an Amazon affiliate without being a seller or buyer on Amazon website. Amazon Associates is one of the first online affiliate marketing programs and was launched in 1996. The Amazon Associates program has a more than 12-year track record of developing solutions to help website owners, Web developers, and Amazon sellers make money by advertising millions of new and used products from Amazon.com and its subsidiaries.
6. Amazon Business registration
7. Amazon Web Services: Whether you’re looking for compute power, database storage, content delivery, or other functionality, AWS has the services to help you build sophisticated applications with increased flexibility, scalability and reliability.

Difference between Amazon Sellers and buyers Account

Everybody who has ever purchased anything from Amazon has a Buyer account. Anyone of those accounts is potentially a Seller account if they decide to press the “Sell Yours Here” button. Hence, becoming an Amazon seller is pretty easy. After a Buyer presses Sell Yours, they have to fill out the Banking Information on the seller side of their account in order to get paid and they have to input valid Credit Card information again on the Seller Side of their account, even if they have valid Credit Card on file in their Buyer account.

They also need to fill out Tax related information in their Seller account which Amazon then sends to IRS for verification. That is not needed for buyers of course.

Another difference is that because Seller accounts receive money from Amazon through sales, they are regulated more closely than Buyer accounts.

Finally, an individual can set up as many Buyer accounts as there are email addresses. However, only one Seller account is allowed per household.

My tips will work for you even when you have gotten to a stage whereby amazon account specialist no longer give any useful response to your emails. Or maybe when you call Amazon, the CS couldn’t help. All you need to do for this to benefit you is for you not to be an actual wrongdoer. If you know you have deliberately perpetrated fraud, your chances are slim. If you made a mistake, this might still help. Lastly, if you can’t even see your fault or you feel you have done nothing wrong, this will surely help you.

Especially relevant to this Topic:

• Amazon.com Gift Cards: Uses, benefits, limitations and how to Acquire
• Tricks that can allow you to buy cheap on Amazon from outside the US
• [Tut] How to become a playstation plus member or load a SEN card from any country

What is AmazonAccount Closing?

In a layman’s language, Amazon account closing/suspension is a situation whereby Amazon closes a customer’s(be it a buyer or a seller) account either on request or as a result of policy violation/ Now, if your you request Amazon to close your account, you are safe and free to come back to the community anytime you deem fit.

On the contrary, if you receive an account closure message from Amazon informing you that you have been banned because you have committed an offence, then you need to take some actions if you ever want to get your account back. The latter reason is the essence of this post. How to “Reinstate Amazon Buyer Account”.

Effects of a Suspended/closed Amazon Account

Hello,

We have closed your Amazon.com account and canceled all of your open orders. Any new accounts you open will be closed.

We took these actions because you have submitted invalid credit cards as payment for Amazon.com orders.

Sincerely,

Account Specialist

You can also receive the following disheartening email from account address-verification:

Hello,

We have closed your Amazon.com account. We canceled all open orders and Prime benefits. Any new accounts you open will be closed.

We took these actions because our records show that this account is related to another account that was closed by Amazon.

Due to the proprietary nature of our business, we are unable to discuss other accounts with you.

Sincerely,

Account Specialist

How to Avoid Amazon Account Suspension/Closure

This tip applies only to Amazon personal accounts for sellers. You can actually reduce the chances of Amazon closing your account if you do the followings:

1. Contact Amazon support via chat if you want to perform any action that you are unsure of its consequences.
2. Upgrade your personal Amazon buyer’s account into an Amazon business account if you know that you will be shopping very often on Amazon.
3. Use the Fastest shipping available if you are not an Amazon prime member.
4. When you are signing up for a new Amazon account, make sure you fill everything correctly and appropriately.
5. Don’t hurriedly attach your credit card. Take your time to attach the appropriate one
6. Only use a gift card on checkout (don’t “bank” any gift card balances or if you do “bank,” do it with a low amount)
7. Avoid using a prepaid credit card or a Don’t use a virtual credit card.
8. If you are buying with your Gift card balance, make sure you always check your “Gift card balance and activity”. Take note of the followings: If you see pending the status as pending after 5 minutes of placing the order(s), set your stopwatch to 27 minutes and check back. The truth is that all other things being equal, your gift card balance shouldn’t be pending after 30 minutes. In the worst case scenario, it must be cleared within 6 hours. Please cancel your order(s) if there is still a pending flag on your gift card balance after 5 hours. Then try again in a few days.
9. Furthermore, avoid attaching different shipping addresses with different names and phone numbers. This may Trigger their system and you may be flagged for trying to use a personal account for business.
10. . Please be consistent with your buying behaviour. Increase your purchasing power gradually as against exponentially. E.g if you have been ordering… 20usd to 100. Don’t just jump to $2000 suddenly.
11. Think twice before buying high-value electronic devices especially phones. The higher the value, the riskier it gets for you.
12. Don’t buy too frequently on your personal account.
13. Don’t do anything that will strike Amazon as if you are buying for reselling. For example, don’t order the same items from the same seller in multiple quantities. This is risky especially if we are dealing with phones.
14. Whenever you place an order that refuses to leave the pending status within 4 hours and you are sure you have not spent $2,000 on Amazon in the last 30 days, reload your gift card balance with your credit card and try ordering the items all over. It should all go fine now.
15. Upgrade to Amazon business for free if you intend to buy for reselling.
16. Also, avoid buying more than three high-end electronic devices within a 30 days period even with your card.
17. Slow and steady wins the race. Don’t load high denominations gift cards in quick succession even if they are legit.
18. Avoid stockpiling gift card balance into your account. The day you attempt to use them all up at once, you may be called to answer some cases.
19. Buyers should beware of ordering like multiple expensive gadgets or electronics at once.
20. In addition, use only your credit card. don’t use someone else’s card. Make sure the cc on your acc bears your details. Gone are d days when you can use your relative’s cc.
21. Also, prior to the renewal of any of your subscription like Amazon Kindle, Amazon prime and so on, make sure you have funds on the credit card on your account.
22. If anyone directly or indirectly link to you has a closed account, please don’t ship to such a name or address.
23. Don’t log in from suspicious locations

Reinstate Amazon Buyer Account That was Closed By Amazon the Easiest Way

I don’t know what triggers Amazon to close my account. Whatever the case may be, I was very sure that I didn’t do anything wrong. Although I remembered that it was about time they wanted to charge my card for the prime subscription. I wasn’t having funds in my account as at then maybe that was why they felt the credit card was invalid. Also, at the same time, I added a new shipping address. It is all very complicated and that’s why I have taken my time to come up with this post.

Things to avoid when contacting Amazon to open your account

• Make no mistake of ignoring the content of their first email to you.
• Also, don’t trivialise things or take things for granted. I did this and that was what complicated things for me.
• To add to the above, make sure you don’t supply an illegible document. The same way you should avoid altering the document you are sending to Amazon.
• Also, follow their instructions to the letter. If they ask you to provide some docs via FAX, please don’t send them via email. Disobedience can be costly.
• Don’t give too little details: Make sure you provide everything they need for their investigation. If they say provide proof of purchase of all gift cards, do exactly that.
• On no account should you say too much? Don’t provide information that they didn’t request.
• Be polite but firm. Rudeness is not an option here.
• Avoid been emotional
• Finally, help them to help you by cooperative active.

Normal Steps to Reinstate Suspended Amazon Buyer Account

The first and most important step is for you to be composed. Don’t panic. I know it feels like you should see Jeff Bezos and shoot him in the toe. Please don’t be restless, You can take some time off to calm. When you are fully ready, use the following steps to reply to them. For the sake of emphasis, this will work if you have not actually done something very bad.

1. Reply to their “account suspension notification email” tell them that they have made a mistake by closing your account and you are not happy. Let them know that what they claimed you have done is untrue and you can prove it. On a good day, you will get a reply from them within a few hours. Maximum of 48hours.
2. They would likely ask you to provide some sensitive documents like “Card statement(credit card statement as opposed to your normal bank statement). In most cases, they will also ask for your gift card receipt or any proof that you have legitimately purchased or been gifted the gift cards. You will be asked to fax this. please don’t send via email. Look for a free fax website or mobile app if you can’t afford to pay for a fax subscription. I made a mistake of sending via email instead of fax and I was ignored.
3. If your case is not that serious, within 48hours Amazon will reopen your account. If this is not the case, call them. You can find their customer care phone number here. Ask to speak to an account manager/supervisor then tell him/her courteously that your account was closed and you have provided the verification documents via Fax. In 95% of most trivial cases, your account will be opened during the first call. If not read the next tip.
4. Some case could be serious so much so that it requires further investigation. Give them 3 more days and call again.
5. Now, at this point, you should be off the hook. If your account is still however closed, unfortunately, it means you are in bigger trouble than you think. Maybe along the line, you committed more offences with your mouth or amazon opened more cankerworm about your account in the course of their investigation. By now, you must have entered the Amazon account specialist message loop. By this Imean, account specialists have started sending you the same automated messages over and over again. Even if you place an order via the app, it will get cancelled and you will receive an autoresponder.

What to do when Amazon Account Specialists refuse to Reopen/Reinstate/ your Account

If your case with Amazon is complicated, you will surely realise that the normal support will not be able to reinstate your account. Luckily for you, there is still a lifeline. You can contact the executives of Amazon including the CEO Jeff Bezos. But wait, you wouldn’t want to rush the executives as any mistake here would completely ruin your chance. Now, before I give you tips on what to tell Amazon executive when contacting them, let me quickly ask you these questions, If you can answer them correctly, then you will succeed.

How to prepare before sending a message to Jeff Bezos to reopen your account

• Do you know what triggered your account closure? In my case, I would say I change my address, and my credit card was without funds. I knew I would be pardoned for these mistakes but alas I got thing complicated for myself while contacting customer care. I sent the document via email instead of Fax.
• Accept the fact that you have done something wrong even if you don’t know what it is.
• Are you actually innocent? If you ask me, no one that Amazon blocks his or her account is innocent. However, your offence is pardonable if you have not deliberately violated their policy. Also if you have not wronged them whatsoever, you still have a chance.
• How old is the account in question? My account is more than 3 years old and there has never been any issue so far. You can’t compare the attention I will receive with someone who has a 1-year-old account let alone a week old one.
• What transpires when you contacted Amazon account specialist that made them not to open your account. Take a deep breath and think. Did you insult them? have you lied or altered anything? I am afraid if you had altered/forged a document I would say you have close to zero chances
• What about your details? Is there any mismatch is your billing name and address? If yes, do you have documents that can be used to rectify this?
• Are you sure you have gone through the normal channels(of calling customer service and emailing acc specialist). Amazon executives would not take you seriously if you haven’t put any efforts to solve your problem via their normal channels before contacting them.
• How healthy is your account? have you been banned multiple times in the past? If yes, your chances will be slimmer than a first time offender.
• Do you have every document that you can use to prove your innocence handy? Such documents include your “gift card receipt(to increase your chances + plus the actual card”, your bank statement, your credit card statement, your utility bill(they hardly ask of this), and finally the mobile number registered to your account.
• Finally, hope you are in the right frame of mind to write a long and detailed message?

Things to Include when writing to Amazon Executive for an appeal to restore your Account

Contacting the echelons at Amazon is the simplest and the most difficult thing for any Amazon subscriber. I will, however, make this easy for you. It is difficult because you need to give your best and pray that it is enough. Three things will set the tone whether your appeal will be rejected or accepted.

• Your case: are you an unrepentant violator of their policy? if you ain’t, then your chances are high.
• Are you polite and courteous enough? Although Amazon is a formal organisation, no one would tolerate abusive words. If you are abusive in your email to them, your email will be trashed. You introduction matters a lot.
• Be detailed and avoid being emotional.

How to compose the Appeal email to send to Jeff Bezos & Co

Amazon’s executives’ contact

Courtesy of elliot.org I am able to get the following amazon contact for their executives up to the President

Phone Contacts

Main: (206) 266-1000
Toll Free: (866) 216-1074

1. Email Contacts

ecr-replies@amazon.com

Social Media Contacts

Facebook
Twitter
Google Plus

2. Executive Contacts

Primary Contact
Dave Clark
SVP, Worldwide Operations and Customer Service at Amazon
410 Terry Avenue North
Seattle, WA 98109-5210
dave@amazon.com

3. Secondary Contact
Mike Roth
Vice President, North America Operations at Amazon.com
410 Terry Avenue North
Seattle, WA 98109-5210
mroth@amazon.com

4. Chief Executive(this is the last bus-stop)
Jeff Bezos
President
410 Terry Avenue North
Seattle, WA 98109-5210
jeff@amazon.com

jeff.bezos@amazon.com(Unconfirmed)

How to compose the letter/email that you want to send to Jeff Bezos

If you get your acts right, you will receipt the most anticipated message from Amazon. This message will herald the reopening of your account. Tek note as it will be sent from no-reply@amazon.com and the title would be ” Your Amazon Account has been reinstated”. There is a very tiny line between getting this email and not getting a response from Jeff or another executive altogether.

Another mistake that most customers make is that they try to jump the hierarchy. Please contact them one after the other. Don’t go straight and send an email to Mr Jeff by skipping Mr Dave. Secondly, allow at least one week between the message before contacting the next executive. If you want a success email like mine(shown below), please follow the tips on what to write in your message to Amazons’ executives below:

Write an appealing introduction

As I said, you need to be polite and professional with your messages. Let that professionalism resonate through your message, Start with a Salutation. Dear Sir, Dear Mr Dave, Mr Mroth…

Now in your introduction, briefly talk about how much you have enjoyed being a part of the Amazon community as a buyer/seller. Proceed to praise their efforts in trying to sanitise the platform

What to write in the body of your message to Jeff

• Briefly hight the problem at hand. given vivid details of order numbers date and time(You can get your order numbers through your email). Highlight the events in the order by which they occurred. At this point draw their attention to the fact that you have tried to resolve this through their normal channels to no avail. attach every document you already faxed to this email
• State and Accept your mistake if you already know it. If not, let them know that you don’t think you have done anything wrong that it is a mistake from them. Don’t forget to add that if at all you are wrong, then it is unintentional and you plead for leniency/pardon. Please don’t be defensive.
• Proceed to tell them that you are willing to cooperate with them in their investigation in the event that the existing info is insufficient.
• Finally, conclude by saying that you are awaiting a favourable response. Noteworthy, if you have valid amazon balance or returns on the way, say this here so that you can at least have your money back if you can’t get your account back.

Who to turn to when Amazon refuses your Appeal for a Refund?

In some instances, you may be guilty of using an account related to one that has been closed by Amazon. In such cases, your appeal to restore your account may be rejected. If this is the case, you can sure get a refund. If Amazon blatantly refuses to refund you, you can file a lawsuit in a court of small claims through your state’s attorney general. Sadly, this option is applicable only to USA residents. Mind you, all in all, Amazon has the power t refuse any compensation as it is in their terms that they can close any account at will.

In conclusion, Amazon is not a bad company and many speculations about them are not through. They simply want you to use their service in compliance with their terms and conditions. Best of luck as you try to Reinstate Amazon Buyer Account.