This post was most recently updated on May 11th, 2019
In my previous article, I talked about how to prevent or repair your phone if it is having any hardware problem. As we all know that no computer hardware can’t function effectively without a corresponding software. The software is the Lifeblood of any computer hardware. In today’s post, we shall be acquainting ourselves with what constitutes major phones software problems and how to fix them. Against this backdrop, I will give concise details of what software problems your device may have, suggested fixes and prevention.
Quick Tips About Phones Software Problems
- Once a phone is dead through software glitch/problem and you take it to a software engineer, have it mind that you have a 50% chance of reviving it. Don’t be scared, modern phones hardly ever died permanently as a result of software problems.
- Before you run into any software issues, your phone must have been given you signs and symptoms. Such signs include; random restarting, abnormal battery drain, slow response of apps, freezing and so on.
- You can fix 99% of individual Android application bugs or crashes by either uninstalling the culprit app or by wiping the app’s cache
- It is advisable to always be on the latest firmware upgrade for your phone
- Basic software glitches(like 45% of common software problems) can be solved by simply restarting your phone
- Another 30% of software issues can be solved doing a within-the-phone factory reset(also known as a soft reset)
- 10% of advance software problems can only be fixed when you perform a hard reset of your phone from the boot/recovery menu
- Another tip to fix phone software problem is by performing a complete firmware restore of the phone
- Unfortunately, in 5% of the cases where you can’t solve your software problem, you may need to call for a warranty replacement or buy another phone altogether.
- In addition, 95% of the software problem on phones occur as a result of abusive use of the phone by users.
- Shockingly, your own software issue maybe the manufacturer’s fault. I once had a galaxy phone that is having a defective microphone due to software bugs. 5% of phone problems is due to factory defects.
- To avoid software bugs, don’t always buy the first batch of any new flagship phone. let others test it first.
Relevant articles worth reading
Major Phones Software Problems
In the subsequent sections, I shall be highlighting the most common software problems any smartphone can have. However, my case in point shall be software problems with the “Android OS” and “iOS”. I won’t cover that of windows os but my recommendations here would be applicable to any phone regardless of the operating system.
Various Phones Software Bugs, Symptoms & Fixes
I have personally solved many phones software problems for different people. As you would expect, I hardly ever take any software problem to any engineer. If I can’t solve it, then only the manufacturer can. In most cases, the local engineer won’t be able to solve it (unless he is replacing the PCB)
1. What to do When Your Phone Won’t Turn on at all
This is the most dreaded thing that can happen to your phone. Before we proceed, please make sure yours is not due to a drained or damaged battery or faulty power switch/button. If your phone simply dies on you for no known reason(although it must have been giving you some signs which you ignored). Now do the followings to force your phone to wake up.
- For older generation phones like Nokia java, Symbian, Tecno java and so on, please take the phone to a phone engineer once it is dead.
- For all iPhones(mind you, iPhones hardly dies except you jailbreak and install incompatible tweaks on it). If an iPhone enters a boot loop or gets stuck, try a soft reset on the iPhone by pressing your home button and the power button simultaneously. The iPhone should come up. If this fails, please restore your iPhone firmware via iTunes on PC or Mac.
- Still, on iPhone, any other problems that you notice apart from your phone refusing to turn on or your phone getting stuck at the apple logo can be solved either by a restart, uninstalling the buggy app or by resetting the device under settings>>general>>reset>>reset all settings.
- For Android phones; If your Android device appears to power on and boot up normally, but a problem occurs. Let’s say maybe the boot process fails, the device freezes, or it immediately reboots or shuts off, there may be a problem with your device’s software.
There’s a hidden way to perform a factory reset of your Android device when it isn’t booting properly. Note that this will erase the contents of your Android device, resetting it back to its default state. This method should only be used in the worst case scenario when your device is unusable due to crashing or freezing software. Note that you’ll lose everything that isn’t synced to online services or that is not backed up.
First off, you’ll need to access your device’s recovery mode. Turn the device off completely, then boot it up with one of the following button combinations:
- Hold Volume Up + Volume Down + Power.
- Now, Hold Volume Up + Home + Power.
- Hold Home + Power.
- Hold Volume Up + Camera.
This will vary from device to device. If none of these combinations works, try performing a Google search with the name of your device and “recovery mode” to find the correct key combination for your device. The device will boot to a screen with an Android and an open chest panel if you’re successful. Press the Volume Up and Volume Down buttons until the Recovery mode option appears on the screen. Press the Power button and your device will reboot into recovery mode. The steps are self-explanatory once you enter recovery mode.
2. Fix Unresponsive Screen on your Phone Caused by a Software Glitch
3. Solve Phone’s Battery drain Related to Software Problem
This is more of an Android device’s problem than an iOS. Numerous users have reported problems with the battery life of their devices. One of the easiest ways to prolong your smartphone’s battery is to change your locations and brightness settings.