Google has released an artificial intelligence (AI) that dials instead of a person. I mean Google artificial intelligence replaces human while carrying out some supposedly human activities on your phone. This AI can calls the salon or restaurant directly to arrange the reservation and confirm the day off.
In the video that Google has demonstrated, AI is talking to human employees at a level that is almost indistinguishable from humans. Google introduced it as a “Google Duplex” technology. Interactive AI technology, which is highly sophisticated, invites resilience but also raises ethical questions. It is a problem that arises when AI and human are not distinguished.
Google artificial intelligence replaces human: Ethical concern
An ethical issue has been raised about Google Duplication technology, which was unveiled at Google’s annual developer conference. Google I / O 2018, on May 8, 2018. There are two main points of criticism. It is a concern about the possibility of social crime. To explain this further, this criticism is concerned about the fact that it can violate individual’s right to know, privacy, and phone fraud caused by the fact that it can fool a person by making the AI and the person indistinguishable. Google acknowledges the concerns about this reaction and says that a variety of experiments are planned this summer. However, Google has not yet answered whether the AI it would reveal its identity during phone calls or not.
Google artificial intelligence replaces human: Criticism of AI that deceives people
Firstly, one of the most direct questions about ‘Google Duplex’ is that an AI that is indistinguishable from a person does not articulate his identity. Professor Jennapu Pech, a professor at North Carolina State University, said on Twitter: “Not only does Google Assistant tell you that you are a bot, but you can add a response like” “It’s terrible. Silicon Valley has lost its sense of ethics, is out of control, and has not learned a lesson from recent events (Facebook personal information outbreak). ” The recent Google Facebook AI demonstration of the Silicon Valley ethics awareness issue, which recently took place on Facebook.
Also, Stuart Brand, who has argued for the responsibilities of technological advances, says, “The voice of artificial intelligence has to produce artificial voices (different from human beings).” “What kind of successful tricks destroy trust, It gets worse quickly. “ It is argued that AI should not be aimed at imitating humans. In addition, some AI experts worry that when technology is not clearly identified as an AI or a person, trust in technology is broken and that social problems such as phone fraud can occur in large quantities.
Google artificial intelligence replaces human: Techniques to help machine and human communication
Google said duplex technology will not be used for telemarketing. The technology introduced at Google I / O 2018 is a demonstration of some kind, and it is expected that it will be released after various experiments. Scott Hoffman, chief executive of Google Assistance, said he was fully aware of the concerns that people’s reactions to duplex technology are mixed with praises and criticisms. However, he said, “When robotic voice calls come, people will immediately hang up.” He also said he was considering calling himself a Google assistant and calling for a customer, and that various experiments will be conducted this summer.
Google basically looks at duplex technology as a “technology that helps people communicate with each other.” It is the long-term goal of AI technology. This also include natural language processing (NLP) technology, that machines that do not understand and learn the language of a machine understand and communicate the language of the person. Google expects duplex technology to play a supporting role in the need to make phone calls. Duplex technology advocates argue that automated telephony services can help people with disabilities and free them from customer service and hassle-free work.
Google artificial intelligence replaces human: Why society needs to monitor technology
Google Sunda Pizhiche said at the event, “We solve the problem for everyone through AI.” This is the goal that Google is aiming at by shouting AI First. Google Duplex is not universal either. Google Duplex works only in narrow aisles, such as reserving a store and making an appointment. The Google Duplex demo at this event is a sort of technical performance. This is similar to Google’s Pixelbird, which demonstrated simultaneous interpretation last year. Google is demonstrating the technology to show how it is advancing and how AI can help people.
The question is whether there is sufficient consideration of what societal technology can lead to a ripple. The good intentions of technology do not necessarily lead to good results. The background of Google’s spilling of ethical issues with its technology to show off its technology is Facebook’s personal information leak. Experts point out that the criticism that Silicon Valley is a technological experiment without ethical consciousness, and that it was not thinking about demonstrating ‘AI’. ‘AI’, and human-like AI. Google’s performance did not have enough explanation for “AI that is indistinguishable from people.”