Today, we shall be discussing how to Fix Samsung health app not working on rooted and unrooted phones. Every day I wish I am done with Samsung phones. However, as a mobile enthusiast, I think I am enjoying the challenges. Maybe things wouldn’t be this funny if I had lost a phone to Samsung bugs. Not until that happens, I would continue pitching my tent with Samsung. There is a common bug with Samsung health app. The bug occurs on non-rooted phones and it happens when Samsung health refuses to start claiming your phone is rooted while it is not.
You will receive a message similar to the below whenever you are trying to launch S health(Also note that this will also prevent your S. Pay and S. Pass, browser private mode and secure folder from working).
The message read thus and I quote:
Can’t open app for your security, Samsung Health can’t be opened on a rooted phone (0x110030null5h1)
Can’t open app Because of a new security policy, Samsung health can’t be opened on a rooted device. (0x110030null5f3130)
Fix Samsung health app not working: what Samsung phones are affected
Firstly, This bug can affect any Samsung phone. However, research has shown it that the problem is more noticeable on Samsung phones such as Galaxy s6 or s6 edge(Nougat android 7), Galaxy s7 or s7 edge(I am using s7 edge), S8, s8+, note 5 and note 8(very uncommon on note 8.
Secondly, This problem of Samsung health not working on non-rooted phones affects mainly Samsung Exynos phones.
Secondly, the problem starts after installing a new firmware via Odin. In my own case, I flashed a stock firmware via Odin and ever after, I have the problem. My phone is Galaxy s7 edge Exynos variant. It is weird to know that you can trip your Knox by flashing an official/stock firmware into Samsung galaxy phones produced with the Exynos chip. This is not true with their Snapdragon counterpart. Please beware. Only always upgrade your phone via Samsung smart switch or from within your phone(OTA) if you own an Exynos Samsung phone.
In addition, I have attached a proof of my phone Knox being tripped despite it not been rooted.
Fix Samsung health app not working: Replicating the problem
As I was saying, I have once upgraded my Samsung with an official firmware via Odin while was trying to fix y Samsung galaxy microphone bug(you can read about this solution here). It all went well and the upgrade from Android 6(Marshmallow) to Android 7(Nougat was hassle free). Everything worked including Samsung health after the upgrade.
Two days ago I decided to upgrade to Android 8(Oreo) over the air and my problem started. I have never rooted the phone and I am having this issues. Of course, if you have rooted your phone, you will surely have this issue. The good news is that this article is here to help you Fix Samsung health app not working on either a rooted phone or on an unrooted one.
How Fix Samsung health app not working on all unrooted phones
Currently your phone is not rooted! System and binary is official! But, somehow you tripped the Knox in past and you didn’t know that and in Nougat Knox 2.7 has been added in the place 2.6! And that’s why though in marshmallow you could use s-Health but with Knox 2.7 you will no longer be able to use Samsung pay, Samsung Health, Samsung Secure Folder in 7.0 nougat!. Like i said earlier, flashing a firmware via Odin into an Exynos Samsung phone can trip your Knox
- Perform a complete hard reset of your phone. I mean, wipe the cache and data via recovery mode. This is not guaranteed to work for all. Works for rooted phones as well
- You may need to downgrade your phone’s firmware version to the last known version that worked with Samsung health. This pretty easy and straightforward and it will solve the problem 100%. I went back to Android nougat 7.1 and I was able to use S. health. Marshmallow is 100 safe from this bug. Make sure you backup your phone before doing this. Finally make sure you flash all the 5 files namely AP, BL, CP, CSC, HOME(USER). This also works for rooted phones.
- Also, you can download the older apk version of Samsung health app from Apk mirror. I tried version 5.16 and it worked. N.B: reset your phone before doing this if you are using Android Oreo and make sure you don’t restore your backup from kies/smart switch until you get S. health working. Next, uninstall the existing version of S.health, then install the one you just downloaded from Apkmirror. Once you are done with the installation, Update the S-Health app via the app store,
- This works more for Nougat and marshmallow phones.
How to Fix Samsung health app not working on rooted Samsung phones
All the tricks above that work for phones that are not rooted also works for rooted phones. However, if you are having a firmware with a root access and you don’t want to downgrade your firmware in other to use Samsung health, the following tricks will come handy.