Like with every electronic device, you are bound to encounter a software bug on your DStv decoder at one point in time or the other.  I always advise anyone who wishes to buy a satellite product to buy same from a professional installer and dealer.Today, I will be walking you through how to  Fix DStv decoders Soft-brick problems. You can call this how to hard reset/factory reset a DStv decoder using button combination. This method comes handy when you can’t access your decoder’s menu due to software blimp

If you buy it from just a mega dealer or marketer(no insult meant) such person will be more concerned with sales than with offering troubleshooting guides. Many dealers don’t care to know most problems-solving fixes applicable to the devices they sell.

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• How to combine 3 DStv decoder for Xtraview under one subscription
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Fix DStv decoders Soft-brick problems: How to revive/fix  a DStv HD or Explora decoder with loading/booting problem

Definition of the problem

This problem occurs when a decoder that is already in use and with an existing subscription simply refuses to boot. I mean when you switch on your decoder, it loads till eternity without entering the menu. Now, before you hard reset this device, first try the simplest troubleshooting as follows:

METHOD 1

• Unplug the power cord from the decoder for at least 10 minutes.
• Disconnect every external input devices such as USB drives and the smart card.
• Now reconnect only the power cable and see if your decoder boots fully this time around. If it still fails, please proceed to method 2 below.

METHOD 2

If the above fails, then this must work otherwise, you may have to go to their office. All other things being equal, this method will solve your DStv decoder booting problem.

 I will advise you to use the buttons on your decoder for this. Below are the steps.

• First of, unplug the power cord completely.
• Next without plugging back the cable, press and hold the P+(P plus) button on your decoder.
• Now, with your other hand, plugin your the decoder’s power cable while you continue pressing and holding the P+ button.
• Monitor the progress on your TV screen and immediately you see the message “CODE”( You will see this on the top right corner), let go of the P+ button.
• Almost immediately after releasing the P+ button, press the following buttons in the sequence/order:  P-,P+,P+,P-(-++-).
• Your DStv HD decoder should now boot up properly on the next restart.

METHOD 3.

If the two methods above fail, then you will have no choice than to take your decoder to their office. However, make sure you follow the process judiciously.

Fix DStv decoders Soft-brick problems{ Solving DStv decoder that refuses to scan or one that brings an installation wizard page when powered on

Defining the problem

If you have something like what is in the picture below or your decoder fails to scan any channels upon startup, then this might help. What I am saying is that your decoder is not new, and it has been working previously without any issues.

Suddenly, you switch it on and you are greeted with the installation wizard as if you are trying to activate a new decoder. By comparison, yours won’t even scan any channels. If you have either of the abovementioned problems, please follow the methods below to fix your decoder without visiting DStv office

METHOD 1

In most cases, your decoder will refuse to display any channels if your coaxial cable is unconnected to the decoder. Also, if the cable is broken or the LNB is faulty, you will have problems getting channels. Finally, if you DiSEqC switch is history, you can also have this problem. However, for all the problems listed above, your DStv decoder will display the E48(bad signal error). Please take note of this. However, if yours is not having such error code. Then the next method will fix it for you.

METHOD 2

Just like that of loading problems, you can solve DStv decoder installation wizard error and channels scanning problems by factory resetting your decoder using the P+ and P- buttons.

• Power off your decoder
• press and hold the p+ button
• While still holding that button steadily, switch on your decoder
• look out for the word “CODE” on your TV and once you see it, release the P+ button
• After releasing the P+ button, press -++- in quick succession and your decoder will be able to scan once again. It will also be ready to complete the installation wizard successfully.