This post was last updated on May 29th, 2020 at 10:11 am
Like with every electronic device, you are bound to encounter a software bug on your DStv decoder at one point in time or the other. I always advise anyone who wishes to buy a satellite product to buy the same from a professional installer and dealer. Today, I will be walking you through how to Fix DStv decoders Soft-brick problems. You can call this how to hard reset/factory reset a DStv decoder using a button combination. This method comes handy when you can’t access your decoder’s menu due to software blimp
If you buy it from just a mega dealer or marketer(no insult meant) such person will be more concerned with sales than with offering troubleshooting guides. Many dealers don’t care to know most problems-solving fixes applicable to the devices they sell.
Especially relevant to this topic:
- How to combine 3 DStv decoder for Xtraview under one subscription
- DStv & GOtv Mega Promo for all: DStv and GOtv Stay Connected or Reconnect
Table of Contents
Fix DStv Decoders Soft-brick Problems: How to revive/fix a DStv Decoder That is Unable to Load/Boot
Definition of the problem
This problem occurs when a DStv decoder that is in use and with an active subscription simply refuses to boot. I mean when you switch on your decoder, it loads till eternity without entering the menu. Now, before you hard reset this device, first try the simplest troubleshooting as follows:
METHOD 1
- Unplug the power cord from the decoder for at least 10 minutes.
- Disconnect every external input devices such as USB drives and the smart card.
- Now reconnect only the power cable and see if your decoder boots fully this time around. If it still fails, please proceed to method 2 below.
METHOD 2
If the first method above fails, then this must work otherwise, you may have to visit DStv office. All other things being equal, this method will solve your DStv decoder booting problem.
I will advise you to use the buttons on your decoder for this. Below are the steps.
- First off, unplug the power cord completely.
- Next without plugging back the cable, press and hold the P+(P plus) button on your decoder.
- Now, with your other hand, plugin your the decoder’s power cable while you continue pressing and holding the P+ button.
- Monitor the progress on your TV screen and immediately you see the message “CODE”( You will see this on the top right corner), let go of the P+ button.
- Almost immediately after releasing the P+ button, press the following buttons in the sequence/order: P-,P+,P+,P-(-++-).
- Your DStv HD decoder should now boot up properly on the next restart.
METHOD 3.
If the two methods above fail, then you will have no choice but to take your decoder to their office. However, make sure you follow the process judiciously.
You May Also Like: How to Install your DStv Explora(1, 2a and 3a) Using DStv Smart LNB + How to Migrate your existing DStv account to your new DStv Decoder
How to Fix a DStv Decoder that Refuses to Scan or one that is Stuck on the “installation wizard” page when Powered on
If you have something like what is in the picture below or your decoder fails to scan any channels upon startup, then this might help. What I am saying is that your decoder is not new, and it has been working previously without any issues.
Suddenly, you switch it on and you are greeted with the installation wizard as if you are trying to activate a new decoder. By comparison, yours won’t even scan any channels. If you have either of the above-mentioned problems, please follow the methods below to fix your decoder without visiting DStv office
Method 1 to Fix Frozen/Stuck DStv Installation Wizard Window
In most cases, your decoder will refuse to display any channels if your coaxial cable is unconnected to the decoder. Also, if the cable is broken or the LNB is faulty, you will have problems getting channels. Finally, if your DiSEqC switch is history, you can also have this problem. However, for all the problems listed above, your DStv decoder will display the E48(bad signal error). Please take note of this. However, if yours is not having such an error code. Then the next method will fix it for you. Read more on how to fix decoders installation errors here.
METHOD 2
Just like that of loading problems, you can solve DStv decoder installation wizard error and channels scanning problems by factory resetting your decoder using the P+ and P- buttons.
- Power off your decoder
- press and hold the p+ button
- While still holding that button steadily, switch on your decoder
- lookout for the word “CODE” on your TV and once you see it, release the P+ button
- After releasing the P+ button, press -++- in quick succession and your decoder will be able to scan once again. It will also be ready to complete the installation wizard successfully.
Thanks so much for this, step 2 worked.! Thanks
Using model 4u, under installation wizard, step 4 of 5 it says function cannot be performed as the signal quality is poor
Please what must I do
Assist please
@Maropene: call your local satellite installer to help you track your dish for optimal signal
Good day
I have to do a reset to factory settings on my xplora due to hard drive error which I know how to do but I have an xstraview set up with a second xplora as well. How do I do this without getting the xtraview messed up?
Thanking in advance.
Search for how to setup extraview on http://www.lemmymorgan.com
Hi
My decoder model 4U doesn’t respond to my remote control
I tried rebooting it and buying new batteries for the remote but it still doesn’t work. Please help….
@kearba: the RCU ITSELF MAY BE DAMAGED. GO GET ANOTHER ONE FROM DSTV AGENT
My decoder his’t finishing upgrade software it restarting it self again again what could be the problem
@matthew: please reset your decoder
Hi,
My DStv HD model 4u decoder isn’t scanning upon switching it on. It only displays a red & orange light simultaneously. Any help….?
Hello, my explorer keeps rebooting. Does not complete d process. What can I do pls? Thanks
@Usman Abu: try and reset it using the button combo from this post: https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
My decoder keeps poping up the help menu, without us pressing the remote. Its a model 4s.
@Johan: check if one button or a few of buttons on your remote control is not depressed
Thanks so much for your help.
For I was able to fix my installation problems.
Hi my DStv hd decoder say stby after the storm we had can you please tell me what that’s this mean thank you
@Jolandie: The storm has damaged something in the decoder
Hi my dstv explore decorder is only showing a light of a message
@CHAMA: HAVE YOU Tried all the tricks here: https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
My 4U decoder is doing software upgrade and just stop keep showing two red light no picture on the screen and keep on what must I do I have tried unplug it same two red light keep showing. what must I do?
@margret: have you tried booting it up without lnb cable and HDMI cable connected to it? if it still won’t boot, then you need to take it to the nearest multichoice office for a warranty repair
My HD decoder does not turn on when I plug the cable, it turns on a red light that vanishes slowly after I unplug it….pls what do I do
@kennie: please check if your power cable is not faulty. this looks more like a hardware problem
My decoder does not turn on when I plug the cable, it turns on a red light that vanishes slowly after I unplug the cable, I have tried some of the methods you uploaded none has worked…..pls what do I do
My dstv explora decoder keeps showing 0x8003001A error. What could be the problem and how do I solve it
Hello..
My decided is just showing the red light. It is not switching on. I have tried to switch it on using manual but it’s not. What might be the problem?
it may be hardware problem
Hi my decided only shows two red lights only and doesn’t turn off.please help
@Mongwe: what is the model of your decoder?
Hi, my decoder it show the installation wizard step 1of 5 it say this installation wizard will guide you through the installation and configuration of your decoder. Please select langueage itry to exite dont how plz help
Hi. My mum’s DSTV Explora decoder shows the installation Wizard when it’s switched on. The decoder screen is written LOAD. On step 4 there’s no Universal option. I see the blue bars signals interchanging from Tuner 1 to 3. It says low signal when I tried scanning it using UNicableTM/SatCR LNB Type.
@Miss Lag: this is an installation problem. please call your satellite tv installer to help you realign your dish
Hi Lemmy. I have an explora 2A and 2 explora 3’s on the XtraView setup. My explora 2A had a corrupt hard drive and I did format it using the option from system settings. I have noticed that my pvr functionality would stop working after a while and will only work again for a while after a reboot. Any idea what the issue could be?
@Hencel: I guess the hardware is showing signs that it is defective
Hi my decoder HD is not working i have plugged in the power cable but no lights are showing we i have tried the solutions but none is working please help
@Dorcus: No light showing is purely a hardware problem
Vijai again. Sorted. Tried it once more and worked.
Thanks
Vijai: i am glad that you have it sorted out
My dstv abruptly stopped working. I followed you method 1. It scanned a programme came on for a few seconds and went off. I tried method 1, didnt work. Tried method 2. Scanned dor 15 min and nothing. When i go to source the hdmi related to dstv has a red on/off button on the hdmi pic.
Hello Lemmy
My DSTV decoder has the blue and red lights continuously flashing and the TV displaying “No Signal”. What could be the problem. Before it deteriorated to this it had the yellow and blue lights on.
@Daniel: Your signal is off.
Hi, i have an extra view setup my problem is the explora show no signal or if it does get a signal which is on an off it is stacked on channel 100 but my second decoder works just fine without a problem all channel
@ellen: which is your primary decoder?
Explora is primary decoder
@Ellen: please read this How to Combine and Setup XtraView/Extra View on Various DStv Decoders
Hi. My decoder just went off.. Won’t turn on after a thunder strike.
@Walter: please disconnect the lnb cable and see of it Wil come up
Hi please help. My explora 3A is saying the harddrive is corrupt. Its giving me 2 options to format or not to format. It is however not responding to the remote. I have tried to reboot. Please help
@Rudo: can you try to format it with the button on the decoder?
Hello..
Mine it’s showing green light on and off something like in a booting loop.. Its not even proceeding to scanning I don’t know how it is switching on and off itself…
Its been 2 days stuck there. May you please suggests me a solution.
@mukombe T: Please try and disconnect all cables apart from the power cable and see if it fixes the bootloop
Hi, my DSD 3U decoder won’t switch on. If I put the power cable on, it only shows the orange light, what could be the problem. Please help me.
@Lennex: if it won’t switch on at all, please take it to multichoice office.
Your method2 was very helpful, God bless you
Hlw Morgan I have a problem with my decodar it only blinks the red light no matter what I do …I tried your methods but it just didn’t work for me…plz help
@Carol: then we can assume that your decoder has a hardware PRPBLEM. In this case, you need to visit dstv office.
Hi lemmy my decorder when rebooting 100 percent then the screen on the TV goes blank
Dstv explora decoder stuck on one channel at first then after rebooting only P+ and P- worked but not responding when pressing the channel numbers. The led on the decoder is responding when a button is pressed. Always Goes go to sabc1 after power up.
Mninawa: please verify if one or more of the buttons on your decoder is not stuck closed
Good evening sir, My dstv shows black screen after showing booting on the tv..
I had to remove the power adapter from the socket and put it back to turn on in order to work, after a while it was consistent so i had to pull the lnb each time It shows loading on the TV it seemed to work but now it doesn’t regardless of what i do, please help.
Right now it shows black screen after loading.
You the best!
Thank you
@Azuama
: I hope you haven’t caused a hardware(e.g tuner damage) to your receiver. For anything hardware related, you need to take your receiver to dstv office nearest to you.
I took it to dstv and it worked perfectly there, but bringung it back, it worked at first and then started misbehaving
@Azuama: then something is wrong with your LNB or LNB cable. please call your installer to help you troubleshoot it
Hi my primary decoder is not showing anything evn when switching it on but there is a green light.I changed and put another decoder on that same TV set its working nicely
@Abert: That looks like a hardware problem. maybe a damaged HDMI port or so. what happens if you try to connect the decoder via an AV cord?
My dstv decoder (model 5s) suddenly went off yesterday,, the decoder is on, the green light on it is showing but immediately after it shows the boothing percentage side( the place when it loads 20 , 40, 60 then a 100) , it’s suppose to show the dstv logo, but the screen suddenly goes blank
@onyedik: try the tricks here https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
Your recommendation is simply amazing, I’ve been stuck on the installation wizard page for some days now and now it’s fixed using your hard reset key combinations. Thank you for this awesome blog
What exactly did you fix it because mine just loads the installation wizard even when I try hard-resetting. I have no clue what more to do
Yay!! It worked!! Thank you!
How can I solve the installation Wizard problem
My decoder switches from one channel to another on it’s own without even touching it. What could be the problem?
@igho: if you install the decoder close to your speakers especially subwoofer, move it away
If the green light on my power supply flashes and the decoder is off with a flashing green light as well does this mean my power supply is faulty
Thanks so much for all these…would love to work with you
@Kenneth: I am open to it
Hi Lemmy,
I can’t get past Step 4 of the Installation wizard. Please what can I do?
I have switched on and off the decoder, checked for a loose cable but nothing.
@funso, please check your signal quality
I just noticed that when my home theater sound is on the dstv begins to react by changing chanels on its own, or some times go on standby. When i put off or change home theater mode to bluetooth or switch off, the problem stops. And the decoder plays just fine. How do i rectify this please
@Richard: your home theatre system( the subwoofer may be) thumping bass is making the fragile buttons ofon your decoder to react as if they were pressed. Place your subwoofer far away from your decoder sir.
My zappa dstv decoder channels by its self, goes off on its own, and multi touch.. I had thought its the remote but i disengaged the battery yet it continued. Please help
@Richard: inspect the buttons on the device to be sure none of them is loose or stuck
None of them is stuck.. Its still changes channel, multi touch and goes into standby by itself. I use model 6s zappa decoder
My dstv changes channels by its self
My dstv won’t come up, I have plug and unplug still no result. It’s displaying a red light on the decoder but no display on the Tv..
@Joseph: have you tried soft-resetting it with button combination from this post https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
I do have DSTV decoder dsd1132 which has the following problems: when i connect to socket it does not blink.it shows orange and green lights ,do not display on screen. So Help me.
@Eloab Maseko: you case could be a hardware issue. please take it to DSTV office
Hello Lemmy,
I have no complaint, just saying thanks.
The final solution you proposed (to get past the installation wizard screen) worked for me, and I’m grateful.
Thanks a lot!
DSTV explora was working fine, after loadshedding the decoder now shows a red exclamation, enevlope and rec light as well as 000.
nothing helps, i have unplugged, taken out dstv card, hard reset etc
@Nikita: what you are describing is probably hardware related. you need to take hardware problems to DStv engineers
Hey, I had this issue,my decoder was rebooting after every 3mins
What should I do?
https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
Hi Mr Lemmy
My DStv hd decoder keeps on rebooting after it asked for an update, so what can I do?
Follow the steps here
Hi Lemmy,
I have an extra view decoder(model5s
), am having an issue with the primary decorder the orange light is permanently on hence sends no signal to the Tv n doesn’t communicate with the secondary decoder
Hi Lemmy,
I have an extra view decoder, am having an issue with the primary decorder the orange light is permanently on hence sends no signal to the Tv n doesn’t communicate with the secondary decoder
@Daisy: https://www.lemmymorgan.com/fix-xtraview-e143-0-error/
Lemmy you are a Rock Star brother got my DSTV fixed with your great tutorials! Keep it up love the work.
Hello Lemmi, my HD dstv decoder has been on Installation Wizard the whole day. I’ve followed your instructions yet remains on two signal bars 😦 what should I do?
@tanisha: call a satellite installer to help you to track your signal properly
Hi Mr Lemmy. My extraview HD 4S decoder doesn’t show some specific channels 152,153,151. It also prompts for a software upgrade but it never goes through when you click it. The primary decoder is okay and these same channels all show as the subscription is Premium. Other channels show on the secondary. Please what could the problem be and what do you advise?
@nnamdi: you may try changing the port of your lnb or check that your cables are firmly secure
Good morning Mr lemmey. Ian having issues with my s6 dstv decoder. When I plug it, it will boot and come up then it will start showing cahannel numbers and changing channels by it self by and latter reboot and won’t come up until I remove the L and B cable before it will start rebooting an even at that it will work and reboot until the process is done over again. What could be the problem sir.
Hie i have a dstv decoder model 5s just showing red light even if i change the power supply what could be the problem
@opheas: if it’s not booting up at all, please take it to dstv office.
I had such problem in which my Dstv decoder Red,a orange and Green lights are on nothing displays on TV . I did unplugged the adapter and LNB cable it’s doing the same thing again please advise
@Asanda: if this doesn’t solve your issue: https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/, it is definitely time for you to visit DSTV
Hello lemmy
I am having Dstv installation wizard on my screen . I have tried to follow the procedure for it but the decorder refused to off. What should I do?
@Mrs gamble: what exactly do you mean by refuse to off? Why not unplug everything and start afresh?
Hi Lemmy!
I have an extra view decoder. The primary decoder reboots automatically by itself at least once or twice in a day but the secondary does not. The decoders are on the latest software. What should I do? This happens most especially at night
@Oluwatosin: the reboot is due to the decoder trying to download and install the latest software automatically.
i,m installer from kogi explora 2 is having i problem of loading what will i do to resolve this problem
@abayomi: what’s the problem exactly?
Hi boss. When I use the procedure given by you, the loading doesn’t complete when it gets to 90% it will not complete and restart again. The channels keep scratching. Pls what should I do?
Lemmy, my decoder doesn’t come on. All I see is the blue light of the power adapter blinking instead of just being on. When I disconnect the adapter from the decoder whilst still plugged into wall socket, it stays on but begins to blink as soon as u connect the decoder. Any assistance to resolve this? Thanks
@Dafy.KEN: Are you using a surge protector for the decoder? if not, your adapter may be fried. disconnect the adapter for 15 minutes from both the decoder and the power outlet and see what happens to the so-called blinking light when you plug it back in.
Hi, mine can’t even on and not to talk about loading. What do you think I should do to resolve this issue?
@Winifred: take it to their office
Hey.
I tried to subscribe my DStv for about two days now, the subscription was successful but I can’t still have any channel working.
PLEASE I need help
@Magdalene: please call DStv
Hi Lemmy,
My explora decoder won’t come on. It’s displaying just one red ❗️When plugged. Has it entirely gone bad? Or can be fixed?
@Vanessa: can you unplug the LNB from the back of the decoder and try and see if it will load fully
Hello Lemmy,
Every time my DSTV Explora does it’s daily reboot or it’s restarting after a power failure, once it gets past the “DSTV Loading” screen and the last watched channel comes on, the Explora displays a box on the screen with a “New software available…don’t switch off your decoder…” message, it waits a few seconds then reboots as if it’s going to start downloading but it goes back to the “DSTV Loading” screen instead then starts the whole process all over again.
I can only stop the continuous loop if I’m around to select the “Cancel download” option it displays with the New Software notification. Please what can I do about this?
@Daniel: manually update the software of turn off software update in settings
Hello Lemmy,
My dstv keeps saying it needs formatting or so and I tried your steps but still can’t view box office or playlist.
@Box office or playlist, you need to format your harddisk I guess
Please my DStv explora keeps loading and off,on,load and switch off,I took it to multichoice yesterday it worked up to today and start loading and off. What can do now please?
@maria: maybe your harddisk is corrupt. You need to take it back to them
My DStv hd, the signal strength fluctuate from 100%/50% strength and quality to -1%.
@sHADRACH: I am afraid your dish has lost its alignment/position. Did it recently rain or something? read this up to troubleshoot How to Effectively Troubleshoot Signal Loss on Your Tracking Devices During Satellite Dish Installation
My decoder (explorer) is stuck at loading. I took it to dstv offices after 3 weeks they returned it to me and said that they are able to repair it. Does it mean that it has expired?
@Sam: i am afraid if they say they can’t fix it, try contacting them to see if there is a warranty replacement for your decoder
sir.
when I put my dstv zapper to my dstv and I press grid, no channel displays.
unless I select all channels before the channels displays.
what can I do?
@dan: use this guide to restart DSTV installation wizard
Hi my DStv just stopped working and flashes orange light only even when I try to reboot
@Helen: have you tried the fix here? https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
I have disconnected every cable and still it does the same as soon as I plug them back. I have tried reset to factory default and nothing seems to work. Can anyone hack these new models because I cannot find any reason why it keeps doing this? The technician suspected the power supply but I am using the surge protector so I cannot find why the power could be the problem.
@Alfried: At this point, take it to DStv office nearest to you
Hey, I had this issue,my decoder was rebooting after every 3mins , so I reset it to factory default settings but since two days now I have only been allowed to view only three channels. What can I do please?
@harriet: restart the installation wizard
Hi Lemmy, my dstv HD decoder model 5s changes channels on its own, it goes to settings, sometimes numbers will be appearing on the screen like someone is trying to change channels. I removed the batteries from the remote but the problem went on. I took it to an accredited multichoice technician. Told me that the software was corrupt. He fixed it and as I got home, the problem started again. Could be because my decoder receives commands from my neighbours as I leave in a rental apartment?
@Alfred: disconnect your LNB and see if it happens again
Hello lemmy, I can’t remember what I exactly did to my hd decoder, I did a factory install and I cannot get the right settings to get my channels back, must have changed settings that don’t belong to Nigeria. Please help
@David: this might help you out sir How to Install your DStv Explora(1, 2a and 3a) Using DStv Smart LNB + How to Migrate your existing DStv account to your new DStv Decoder
Hello Lemmy, my decoder is stuck in booting. It just boots and goes off and start booting again. I tried the Method 2(-++-) and it showed NONE. Please what does it mean. Thank you for helping us out.
@onyii: if the trick fails, it is time to call multichoice support for help or visit their office
Hi my DStv just stopped working and flashes red light only even when I try to reboot
@thandeka: disconnect lnb and hdmi and try and boot
Hello Mr Lemmy my problem is that the dstv explora keeps going on and off after booting. Screen Tim will last maybe three to two minutes after which the explora will reboot. The problem started after electricity went and came back.
@Muchina Munthali: Next time, use UPS or surge protectors for your electronics.
Meanwhile, try and power on the explore without the LNB and HDMI CABLE. Use just the power cable and see if it operates normally.
Hi Lemmy,my DStv HD decoder doesn’t show the green light only the red light when,the problem started when it switched itself on and off, tried the methods you described but nothing works.please help.
@Nthabiseng: If you have indeed applied the instructions to the letter, I am afraid, your dstv decoder may be having a serious software problem or a hardware and software combination issue
Wow this guy is a guru. My dstv couldn’t booth in this isolation period that I needed it to keep busy. I was thinking it has developed a major fault or “burn” and thinking how I will be able to take it to where it will be fixed.
On a a second thought I just google and his site came up. I followed the first step and immediately my dstv came up.
Thanks bro for sharing your amazing knowledge. God bless.
Dr. Francis
Hi Lemmy! My HD decoder keeps switching itself on and off and sometimes changes channels by itself too without me pressing the remote. I tried switching it on/ off again, but has continued doing so. I also tried the -++- trick but it only showed for about 10mins then started switching itself on/off again. Could a full reset help?
@prosper: i think your remote is faulty or some of the buttons on the decoder. Please ensure that no button is depressed on the remote or decoder.
Morning, my decoder doesn’t become on when plugged, I disconnected it yesterday because it was heavily raining, now it doesn’t become on, please help
@Lilly: please switch it off, unplug the LNB cable and hdmi cable then try and switch it on and see if it boots successfully
My decoder is refusing to function it has been showing load tried to switch off remve the card but to no avail. I have tried the above possible options but to no avail please assist.
@Norman: what type of decoder?
After doing trying the process you listed above the decorder refuse to boot
@Nna: what was the condition of the decoder before doing the process above?
My decoder refuse to come on
@Olamide: what exactly is the problem
Hey lennah please help what could be a problem if dstv refuses to install At keep on say no signal when I try to follow instructions in installation wizard
@Esther Ngwepe: it means either your dish has shifted outside or your LNB is bad. Check this article for possible causes How to Effectively Troubleshoot Signal Loss on Your Tracking Devices During Satellite Dish Installation
Hi Lemmy Morgan. I have a strange problem. Explora 3A and HD4S XtraView. I bought a Diplexer but was given a Combiner and told they are the same thing. I connected everything and first only got Channel 100 to work but E143-4 on other channels. After rebooting both decoders, I suddenly got some channels working but after a while these stopped and E143-4 came up again.
Explora works perfectly on all channels.
Was already at DSTV prior to purchasing the combiner and they did all the settings for me and also connected a diplexer and all worked ok.
Should I exchange the combiner for a diplexer or do you have other tips. Many thanks in advance
@herbert: they are not the same. Please read this to learn about what a combiner is https://www.lemmymorgan.com/diseqc-diplexer-splitter-combiner-differences-uses/
hello Mr Lemmy! My extra view latest decoders keep going back to stand-by mode and at times will just go off authomatically and reboot. what is the way out because I have taken it to the headoffice, they adjusted some things on it and there is still no head out. Should going for a swap be an alternative?
@Oluwatosin: if it is a serious hardware error, please swap it at dtsv office
Hi Lemmy. I’m struggling with heartbeat to connect the second decoder
I am having an issues troubleshooting 5linked decoder that 4 hd decoder and one old DStv decoder I was connected through DStv switch then suddenly 2 decoder stop showing on the process of my troubleshooting 2 also stop working when I press technical setup on the menu options so left with the old decoder working what would I do please
@michael: are you trying to setup extraview?
Good day
My dstv Explora does not pickup the remote doe you have any suggestion on how to fix it.
Thank you
@Tommy van der: please try and replace the battery if you haven’t done so in recent times.
i tried all the steps to clear the installation wizard but failed, I press and hold the p button and I don’t see the CODE word , what can I do
@james: it is either your case is hardware related or you are missing the steps. Try this to fix tracking issues on dstv decoders Fix “No communication from Primary Decoder E143-0” During Xtraview Installation
Gud day mr lemmy. What is the new tstv frequency and symbol rate with the polarity
@Nana: troubleshoot this checking in the power/standby button on the remote is depressed. if yes, you can pop it out with a pin. otherwise tale the decoder and the remote to dstv office.
My dstv decorder 6s keeps switching off on it’s own what could be the problem?
@naTasha: you may need to check your lnb cable. Unplug it and see if the problem is still there
Hi Lemmy, I need your help , our DSTV lost signal on all channels, we have tried to reboot and it lost the current date and time and we even done factory reset, but now its stuck on Wizard Installation on step 4 and not able to proceed due to poor signal.
@Marcia you need to troubleshoot your dish’s signal first. read this for more details: How to Effectively Troubleshoot Signal Loss on Your Tracking Devices During Satellite Dish Installation
Hi, i have a dstv decoder model 4U. its nit booting, just showing red and amper LEDs on the front panel. What can i do?
@obvy: follow the steps here https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
Hello lemmy Morgan thanks a lot for this platform I had a problem with my decoder and I went through ya page and I found something useful now the error has been fixed thumbs up man!
Hello Lemmy,
My Dstv is having same issues,
I tried to power on without HDMI cable connected like i did the last time. But it didnt work.
What do you think i should do?
Thanks
@Samuel: change your current hdmi cable, test it with av cord.
Pls my HD Dstv 5s model Decorder has refused to boot…it just one orange light and that’s it… What should I do ?
@Kevin: if this guide (https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/) doesn’t fix your issue, you may need to take it to dstv am afraid
Hello Lemmy
Thanks alot…. It worked
@Samuel: the pleasure is mine
Hello Lemmy,
My HD decoder (Model 45) does not load/boot. When I power it shows HDMI 576 @50hz loads to 100 and then goes off.
@Samuel? please power it on without connecting the hdmi cable. use av cable instead. Then see what happens
Good day Lemmy,when I switch on my decoder it says boot up in progress and it switches on after 10 minutes it switches off. And it does that booting up continuously.I upgraded the software but nothing changes.My decoder model is HD 6s….Please help.
@nokuthula: please try booting it without connecting your lnb cable to it
Gud day Lemmy,some of my DStv sports channels r showing while some tells me bad signal or faulty installation, wat should i do pls
@Emmanuel: it is either you have bad weather, damaged LNBf or damaged LNB cable
hello mr lemmy.its about dstv
a problem issue.my signal is to strength.so I was reset my decorder after that it display install wizard.so It stuck in number 4 ,shows that poor signal strength but when I put another decorder it works perfectly.
@Mr Mokoena: that is either a faulty LNBf or LNB CABLE.
Happy day Mr. Lemmy,
My decoder boots quite sure but the audio output is poor, it’s not loud, even with new audio cable. What can I do please?
@Precious Abu: can you connect the decoder to external speakers?
I was desperate when my decoder didn’t start. Your advice worked like a bomb!
I was able to fix my DStv decoder by myself at home without going to DStv headquarters.
@jaco: I am happy to hear that my trick helped you
Solid Guy, your tips, tricks and advise makes me have a feeling you own multichoice. I just used this one now!!!
Alagba Lemmy, a big applause for you. You seem to be one of the few who know what they are doing in life.
So na so my decoder (Explora 2A) wey work before before just reboot itself and brought up the Installation screen as if I just want to activate the decoder for the first time.
No problemo, I went ahead and followed all the steps and started scanning for channels and it kept getting stuck in scanning. After getting fed up with it, I took it to Multichoice office in Novare Mall, Sangotedo for them to look at.
They tried using the 0001 code to try to redownload the software, but that failed. After trying and failing numerous times, they told me to take it to head office in Victoria Island the next day.
When I got home I fired up Google because you as you know, Google is my friend, and started researching the problem and it led me to this website.
As I tried your own method of code 0110 and hold P+ for FIVE seconds to confirm the code… BAM! The decoder rebooted, went through the Installation again and this time successfully scanned all channels and returned to normal viewing…
I thank you o. You saved me a trip to VI and a potential NGN 20,000 charge by Multichoice for an Explora 2A swap (because my warranty had expired) if necessary
@Alagba seun: e seun o. You are actually one of the very few who come back with testimonies after applying the tutorials on this site with great success. I appreciate your heart full of gratitude. Thanks
I just want to say THANK YOU
My remote volume is not working can some one help
@Abongile: it is a very simple fix for DStv. Take the device to your local DStv dealer
Good day
i have a problem with explorer2 keeps showing that the harddrive is corrupted, i do format it but after few days it does the same thing. now it is stuck on loading no sound and video please help.
@Silas: it is about time you take it to their office. There is little you can do on your own at this point.
hi Lemmy I’ve tried the soft-brick reset and lnb re-positioning and was getting 55% but the scanning doesn’t complete. and i get only 2 channels i.e TRACE and MUNDL.
@Emmanuel: Please check your LNB and dish allignment
Hi lemme 3 weeks ago my decoder dsd1131 was working in just pd reconnection fee but neither red or green light goes on. Plz advise
@Deborah jaffa: if no light is coming on, then you probably have a hardware issue. Please take it to dstv office
Morning, please help i stacked at step 4 of 5. got the note: THIS FUNCTION CANNOT BE PERFORMED AS THE SIGNAL STRENGTH OR SIGNAL QUALITY IS POOR. PLEASE ENSURE THAT YOUR SIGNAL STRENGTH OR SIGNAL QUALITY PERCENTAGES ARE HIGH ENOUGH . Also tried to move the dish bt still nothing happen went to dstv told me that must call the installer also went to multi choice told me the same thing.
@peter call your installer to help to inspect your lnb, lnb cable and your fconnector. Possibly look also into your dsecqc switch if you have one Installed
my dsd1131 decoder rebooting continues falling to scan channels help please
@Henry: perform the reset here https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
Hi there.. I have a PACE HD PVR (the one that records to channels).. All I get when I switch it on the the word “boot”. But then nothing else, no flashing lights and moving on the next phase and it’s not responsive to the remote. Any ideas as to the cause/solution for this problem? Your advice would be most appreciated. Kind regarsd.. Dave
Hi L. Morgan.
Am Joseph mwansa from Zambia.
My dstv explora is not booting. But only show the ! Sign. What can i do
@Joseph mwansa: please try the tricks here: https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
Hi
Please my Explora keeps on asking for upgrade but when I try pressing it to upgrade it doesn’t but reboots and this goes on and on. I was taught how to upgrade software without using remote but it seems I must have forgotten. Please help.
@Ayo: perform the reset
Hi. The reset doesn’t work with manual software upgrade download. Please help.
@Ayokunle: you mean on the Dstv decoder?
I inserted the smartcard during the process
Hello
After pressing the p+(-) it showed me loader data and download progress without inserting my smartcard
@adewuni: let the process completes and you insert your smart card afterwards
Hi Lemmy
I’ve tried the resetting -p +p+p -p decoder reloads, then goes back to Installation wizard and gets stuck on step 3,-This function cannot be as the signal strength is poor. Any suggestions.
Thanks
@Andre: please why is your signal poor? have you asked an installer to help you look into your dish positioning and allignment?
Hi Lemmy
I have 3 decoders, the primary and third decoder are fine. I reside in the Eastern Cape in South Africa and a friend of mine has the same problem as his second decoder also went down at exactly the same time( so I believe its a fault on Multi Choice side)He called an installer out and was able to reset the second decoder to factory settings. My problem is that my decoder is frozen on the Installation wizard screen even after reloading(-p+p+p-p).I am able to proceed to step 4 of the installation wizard stage and no further. I have plugged in an old decoder to test the signal strength via the LNB cable and all is fine.Defintly a software malfunction via the service provider. I have called them on numerous occasions and they promise to get back to me but still waiting
@Andre: I am happy that you are able to isolate the problem. Please walk in into any multichoice office to get this resolved
My explora 2 soon afterbooting it shows the dstv load screen then after a few seconds the screen turns all blue and it’s stuck there it cant boot. i hv tried several time to switch it on and off but to no avail. What could be the issue
@Dalo: have you reset it? Follow my tips above sir
Hi,
I have tried the reset option i.e continously holding the p+ button and then powering it on. Then doing -++- it the shows FU, after a few seconds it displays NONE. Then starts loAd with blue screen again.
@Dalo: you might have miscued the steps. Please repeat the steps patiently over again
Comment *my decoder hd 5s is showing a red sign on the decoder its not sending any signal to the screen
@Courage: Do you know any event that led to this? Have you check to be sure your HDM/AV cable is not faulty
Hi Lemmy,
My decoder keeps showing me a pop up to format it saying hard drive corrupt. I took it to multichoice and they were unable to format it. Saying the hard drive needs to be replaced but it’s super expensive. Is there anyway the hard drive can be fixed without having to buy a new one altogether?
@NCT: if the hard drive is damaged, I am afraid you may need to replace it, sir.
Good morning Lemmy i got a problem with my decoder its is the installation wizard i try too fix it but it don t go away soo what can i do now multichoice says i must call a installer
@Jackie: please read this article thoroughly https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
Hi there,
My Explora 2 went into the neverending boot – loAd sequence, obviously out of warranty…
I removed the hard drive – a 2 TB Seagate and tested it on a Desktop solution with Seagate ‘s SeaTools. The result is the HDD is shot, 1000s bad sectors advising to destroy it and replace it.
I replaced it with a Seagate 1TB formatted, and installed it back into the decoder.
When I boot the decoder and follow the HDD format procedure, it completes the procedure and then:
Boot, loAd…. but after about a minute it show FAIL message on the display… boot again and then loAd and stay in that mode with out ever loading.
I tried it a few times and the same result every time.
I also tried the P-P+P+P- code but it just display the “none” instead of HDDF or code, reboot and then stay in loAd mode.
Do you perhaps have any advice what else I can try – because I’m not buying another decoder, ever.
@Ben: i think the default HDD was linked to the decoder. Why can’t you go and buy the replacement HDD Directly from multichoice?
@Lemmy.
Thank you for your feedback, much appreciated.
I already had the 1TB drive, which I bought before the decoder issue to install in a local server. Therefore, I didn’t want to incur another expense and higher expense by buying it from Multichoice.
Do you perhaps know how many partitions are required and the size of those partitions and the required format of each partition?
@Ben: I am sorry I don’t know the answer to those questions. I am also 99% that you can buy and fix a hard disk on a branded/customized decoder and expect it to work just like that. If it works, it simply means there is a loophole in their system and hackers will take advantage of it.
I managed to replace the original disk in my Explora with another disk without taking it in to MultiChoice. Took a number of attempts, but it can be done.
Hello please help i have factory reset my decorder HD 5s model and am only able to view channel 100. for the rest of the channels am getting a E30-0 error saying we are confirming your subcription ,this may take a few minutes but its taking forever. Dstv office says my subscription is fine. i live far from dstv office.
@wamunyiwa: please wait it out.
My decoder flash red snd green continously, nothing showing on my screen
@Az: take it to their office please
Did you resolve your problem? Please let me know how?
My TV says no signal and my decoder has the red and green lights flashing while the amber light stays on. It doesn’t scan.
I can’t on my receiver it only show me dis”!”
@Abdul-aziz: which receiver are you referring to here?
Comment Comment *please I’m in Ghana and I’m having a problem with my dstv 5s decoder,my son factory reseted it and now it’s at the installation wizard mode step 4 of 4.
it keeps rolling back each time the scanning is almost done.
@Gyim bot: please read through thei very carefully. https://www.lemmymorgan.com/fix-dstv-decoders-soft-brick-problems/
Comment *please I tried it and it worked perfect.thanks boss.
Hi thanks fur the good work you doing. Please I have a problem with a satellite decoder call VOD..
It doesn’t boot what could be the cause and what should I do pls .thank you
@Solution: what led to the problem? Did you discover this when you wanted to use it the first time?
My completed stage 3 but refuses to complete the process then I pressed scan then it said this can’t be processed due to bad weather or weak signal strength
@Vuyiswa: there is something wrong with either your dish and LN or the weather was bad as at when you were trying to set this up. The solution is for you to call an installer to help you check your dish alignment.
Oga Lemmy if u subscribe compact on Dstv will u still have sport 5 and 6 open?
@Sammy: some subscribers still do. My neighbour still receives them actually.
I had such problem in which my Dstv decoder refuse to boot it shown waiting for si..
I have encountered this issue severally what I do is unplug the power source then plug and unplug twice , then go to the satellite remove the cable and plug it in, and it starts to work
I have an old HD decoder when I turn it on after a power outage, the lights keep blinking and nothing is showing on the TV. Though it eventually loads, sometimes this can go on for hours. The 2methods didn’t work. Also when it’s finally on, the orange light stays on, it didn’t used to before.
@Lonwabo: it could be a hardware error. if that is the case, you need to visit multichoice office.
Those key combinations had saved me from an embarrassing moment some days back.
Hi,
My DStv HD model 4U decoder isn’t scanning upon switching it on. It only displays a red & orange light simultaneously. Any help….?
@Tanex: doe it displays on your TV? If yes, please have a look to see that your LNB cable is properly secured