This post is 2-in-1. The first part is how to set up/install your DStv Explora decoder while the second part would be how to migrate your current DStv to your newly installed explora smart card. Initially, When you buy the DStv Explora, you will be given a DStv switch(this consists of 4 unicables and 4 universal LNB outputs). Later on, DStv stopped issuing the switch and they started selling their Smart LNB along with their Explora. Before their most recent promo, when you buy an Explora, you will not be given DStv smart LNB. Sadly, without the DStv Smart LNB, the Explora would not receive a signal. Explora and Smart LNB Installation is the topic for discussion for today
Currently, there is a massive promo on DStv Explora which sees the price slashed by more than 50%. I used this opportunity to upgrade the old decoder I am using, whose Smart card is near its end. My case is slightly different, but my guide will be useful for the following set of people:
- Those who are first-time DStv subscriber who wants to buy the Explora
- Existing DStv subscriber who wants to upgrade to Explora but retain their existing account/smartcard
- Also, Existing DStv subscriber who wants to use the Explora with their existing DStv account
- Finally, the article will also benefit those who want to have an idea of user bands & index set up for Xtraview on the DStv Explora.
- You will also get a bonus tip on how to clearDStv card pairing error “E107-4”
About DStv Explora
The DStv Explora is the Go-to decoder of DStv. It offers what other decoders by multichoice don’t offer. Why just watch TV when you and your family can experience every picture-perfect moment in crystal clear HD? The DStv Explora high-definition viewing will push you to the edge of your seat and make you feel like you’re right in the middle of the action. Among others, you can enjoy the following features on the Explora.
- Watch the action in crystal-clear HD
- Watch one channel while you record another
- Pause live TV for up to two hours
- Record up to 110 hours of your favorite shows
- Easily record entire series
- Connect your DStv Explora to the internet for DStv Catch Up Plus, Showmax Plus set recordings when you’re away from home.
- Fast forward, rewind, instant replay, and slow motion
- Use XtraView to connect up to three decoders under one subscription
Full use of the DStv Explora (including connection to one decoder in XtraView) requires payment of a monthly Access Fee. The connection of the third decoder in XtraView requires payment of an additional monthly Access Fee.
What is DStv Smart LNB?
Below are the latest DStv Smart LNB(model LMX501) pictures. Which we shall be used for this article
The DStv Smart LNB has been designed and manufactured for DStv installations where customers use their own satellite dish. It is not generally suitable for multiple-unit dwellings (like complexes and apartments) or commercial customers. It combines the features of a DStv Switch installation and is recommended for all DStv Explora and most XtraView installations.
MultiChoice retired the Multi-switch/DStv Switch in favor of the Smart LNB. The Smart LNB is capable of receiving high-band transmissions from the newly launched MultiChoice satellite. On a sad note, older decoder models i.e. Dual View Decoder and the SD PVR are not capable of decoding these high band transmissions even when hooked to the Smart LNB.
Basically, DStv’s Smart LNB ought to save you some money by reducing the eventual cable run at installation. On top of that, the connection is done straight from the LNB to various rooms in the house, unlike the DStv Switch. Moreover, you don’t incur extra costs to get hooked on that XtraView.
From a technical standpoint, the DStv Smart LNB combines the features of a DStv Switch into a single UniCable LNB for the transmission of multiple satellite signals. DStv has two models of Smart LNB. The new model LMX501 will replace model LMX500. DStv saw fit to increase the number of user bands from 24 in the old model LMX500 to a decent 30 bands in the new LMX501 model. To compensate, DStv cut down the UniCable outputs from 4 to 3 in the new model even as the Universal outputs were reduced from 2 in the old model to just 1 in the new one.
Explora and Smart LNB Installation: The Steps
This article will be divided into three steps. The Dish installation, the decoder installation, and finally, a hint about account migration.
Explora and Smart LNB Installation: Basic Requirements
As I said, I got the Explora 2A at a promotional price. Luckily, it comes with the Smart LNB. I wasn’t given any other installation kit. Luckily I already have more than enough of those. To be able to install DStv Explora, you will need the followings:
- First off, you need the Installation kit, which consists of the Dish, LNB/coaxial cable, F-connectors, tape, hammer, a ladder a sat-finder/tracker, and so on.
- Secondly, you need the Explora and Smart LNB. I will advise you to get the Explora 2 as it works with DStv smart LNB without needing a heartbeat cable and a diplexer.
- Next, prepare your mind to pay for a subscription if you are a new customer. If you are an existing customer and you want to continue using your existing subscription, don’t forget to tell them at the office. In addition, if you want to do PVR or an xtraview, you will need to pay at the point of purchase. You need additional knowledge to be able to install xtraview on your decoder. Also, it would be best if you had an additional decoder.
Step 1: Install the DStv Explora Dish and Connect it to the Decoder.
- Point your DStv dish(90cm) to Eutelsat 36B 36e. If you can’t do this by yourself, call a professional installer. If you installed a dish-facing DStv with a single solution universal LNB, please swap your existing LNB with the DStv SLNB. Noteworthy, your existing non-unicable LNB will not work with Explora 2 especially. Skew your LNB for maximum signal reception. Set your Smart LNB to 4 or 5 o clock, as shown in the picture below.
- Once you get the highest possible signal quality, connect your coaxial cable to the “Unicable Port A” on the Smart LNB as shown below. Also, remember to pull the blue plastic cover out to protect your LNB
- Next, you need to connect the other end of your cable to the unicable LNB IN port at the back of your Explora decoder. The next step is within the Decoder settings/installation wizard.
Step 2. Explora and Smart LNB Installation: Inside the Explora decoder setup
- Now, you can boot up your Explora 2 decoder. Please make sure you have a subscription on your smart card or make sure you have already requested an account migration from your old decoder to the Explora.
- You will see the installation wizard that will guide you through the setup. The wizard is exactly as shown below:
- The next step is the Satellite position page. Here you either select E36B or IS20. If you are in Botswana, Malawi, Mozambique, Namibia, SA, Swaziland, Zambia, or Zimbabwe, select “IS20”. Otherwise, select E36B. See the picture below:
- Click on Next, then select “Unicable TM/ SatCR as your LNB type on the next screen. You should get a signal on tuner 1, 2, and 3. If you, however, get the following error message:
“This Function cannot be performed as the
signal strength or signal quality is poor.
Please ensure that your signal strength
or signal quality percentages are high enough”
Then, you have made at least one of the following mistakes:
- You have connected your cable to the Universal Smart LNB port instead of the Unicable port.
- Maybe in your case, you connected the other end of the cable to either RF IN or RF out instead of the Unicable LNB IN.
- Lastly, maybe your signal quality is not high enough. Go and increase it.
- Explora and Smart LNB Installation the next step is on the tuner status page. If you are using your Explora as a single view, please leave all the values as default and click on the scan. However, if you want to connect to xtraview, please ensure your index and user bands on the other decoders differ from that of your primary decoder. Explora 1 requires a heartbeat cable, a diplexer, and a DStv switch with an excellent dual LNB. If you want to connect the new DStv HD decoder to Xtraview, click here. If you are connecting Explora 1 and Explora 2 for Xtraview, please use the settings below.
- Now your channels are scanning, exercise a little patience and the scan will be over. All other things being equal, after the scanning, your channels would be available for viewing based on your subscription. If this is not the case, go to the final step.
Final Step: Explora and Smart LNB Installation- How to clear error code E107-4
I ran into this error because I refused to use the built-in smartcard. I migrated my existing subscription to this new one. However, I saw an error “E107-4”. What I did is to call their customer care, and help me clear the error in record time. See the picture below:
You can clear Smartcard error ” Smartcard Error the smartcard is not paired with the decoder. Dial *120*68584# or visit selfservice.dstv.com to clear this error or for more options. If the problem continues, please get in touch with us for assistance. Smartcard: **********”
Please call Multichoice customer service and they will fix it for you in no time.