If you own an ATM/POS within your premises and it’s not working properly, it can be a cause of concern for you. Your customers might get frustrated that they are unable to take out cash and may opt to leave your store without buying anything. It’s essential to conduct regular servicing and maintenance of your ATM so that they remain in tip-top condition. Just like any other machine, even ATMs break sometimes. Here are some of the common ATM problems and why a professional ATM repair company should check them. Let’s call this; atm cards problems and repair methodology.
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Broken Keypad
Many ATMs use a keypad where the customers have to enter their pin to complete a transaction. Many times, the keypad can break and will respond differently when pressed. At other times, the keypad might get stuck. The issue can be easily repaired by a professional who will disassemble the keypad to find out what may be causing the problem and then fix it.
Broken or Faulty Dispenser
At times, the dispenser can malfunction and can be quite frustrating. The customers may have followed all the steps to withdraw cash from the ATM, but the dispenser fails to dispense any amount. If the amount has been debited from the customer’s account, it can be quite a hassle for the customer, you and also the issuing bank. Such problems can cause security risks and should be appropriately handled. After checking for any wrong-doing, it’s important to call a service professional to come and check the ATM so that it does not happen again.
Worn Out Card Reader
Every card contains a magnetic strip that contains the details of the card and its owner. When the card is swiped, the card reader authorizes the transaction AFTER verifying the details. With constant use, the reader can get worn-out and cannot read the magnetic strip properly. The service professional can examine the reader and check if it is to be cleaned, repaired, or has to be replaced for it to work again.
Software Glitches
Most of the ATMs today use touch screen and latest technology that works using advanced computer software. Sometimes the software might have some glitches and needs to be updated. Sometimes, there might be viruses that have to be removed. It’s best to call a service repair professional to install new virus-free software or upgrade the latest software so that the problems do not occur again.
Broken Receipt Printer
Customers often want a record of their ATM transactions. The reason being that, as it is useful for record-keeping, or in case of some ATM problems such as dispense error. Sometimes, the receipt printer might be broken or run out of paper. It’s essential to have the issue checked and to find out why the ATM is not dispensing receipt. The service provider will pinpoint the issue and solve it accordingly.
Final Thoughts
Every day that your ATM machine remains idle, it will mean a loss of income for you. Thus, it’s crucial to have an ATM professional to come and repair the machine in a timely manner. It will provide you with some peace of mind knowing that the issues will be handled by an experienced person so that the ATM can be put to use immediately.
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