This post was most recently updated on June 26th, 2019
As simple as the content of this article is, it is already causing issues among some qsat user. We all know that there is hardly any meaningful packages available on small dishes that qsat can open currently. That notwithstanding, qsat still has spycam codes and TCam codes. The purpose of this article is to solve a problem. That is how to troubleshoot qsat not connecting to server.
What you Should be Aware of When you use Any Decoder for Internet Keys Sharing(IKS)
- As an IKS decoder user, it is out of place to just have only one internet network. The reason being that, once your only network fails, you cannot proceed until it is restored.
- You should also try as much as possible to be equipped with all the internet protocols supported by dongles. especially qsat. I for one, have a compatible and unlocked Huawei 3g modem. This enables me to be able to use all networks on the modem. In addition, I have a WiFi adapter that is compatible with satellite receivers. And the worst protocol to use with your qsat is GPRS / EDGE / GSM(meaning you are using the sim card directly)
- Always have a backup plan. IKS decoder may not be there for you at all times. hence have backups like paytv subscription, powervu, FTA or Biss channels.
Troubleshoot qsat not Connecting to server When loaded with Cccam or Inbuilt Account
Qsat/Nusky refuses to display code/expiration code no matter how hard I try all I get is “cannot connect to server please try again later” sometimes I get “server nack”
Solutions: for cannot connect to the server, please make sure you download the latest software compatible with your decoder. if you are using a spycam code download this latest software and also this. But if you are using a qsat model with a valid acam / avatarcam code, and you ignorantly loaded a spycam code on your decoder, your decoder will fail to connect to server. all other things being equal until you downgrade your decoder to the avatarcam code software from the following links; Link 1 avatarcam software, link 2 avatarcam software, and link 3 avatarcam software.
I just successfully Loaded a compatible software into my qsat but my “xcam setup” seems to have disappeared help.
Solutions: your xcam setup is hidden. to reveal it press menu>>setting>>okay button>>then dial 1512 on your remote. the Xcam setup will appear.
- Error 3:
No match Found error trying to upgrade qsat. solution: read this article very carefully, you will be able to fix the error
I have loaded successfully, but am getting “box hasn’t code or account expired when am trying to load new code. Solution: if your code is invalid, you must get “code already used message, sever nack or code error. To solve this problem, perform the followings: >>setting>>xcam setup >>spycam /speedcam
>>active code>>OK button >>enter /input the 10 digits
code>>OK button >>press red or green button your expiry date
will appear to reflect the code just loaded and the immediately active code
will turn to 0000000000
“Maybe network has problems, check cable or wifi” Solution: Ths is the most straightforward error message on qsat. It simply means you have no internet connection or your internet has disconnected or your network has gone off. please review your internet, restart your decoder and you will be fine
“network connection failed. Solution; the connection that has been hitherto active has now failed. please change your internet connection
I receive a network connection message, yet I cannot view my expiry date under xcam setup. Solution: As long as your software is the updated compatible one, please check your internet data or change your sim card. Always make sure you have a data bundle on your sim card.
I receive a “Bad Signal” “Service “unavailable on some channels” Solutions: This is 100% hardware problem. In 95% of the cases, the culprit is your antenna / DISH, lNBF, LNB cable or DiSEqC switch. If any of these breaks down, you will get bad signal unless in extreme cases where power surge or thunder has damaged your decoder tuner(Make sure you test your dish with another decoder, if they work fine with it, take your qsat to a computer engineer to help you fix) As for service unavailable, please check that you scan using the correct satellite positions.
For example qsat only works with the following position 68.5e Ku south Africa, 38e ku the rest of Africa. Then 22w. Therefore check your dish and frequency. If possible delete all channels and rescan using the correct frequency.